Consulting Presentation Sales Training Vision 
Gainsight
DECEMBER 23, 2019
This is a partial transcript of Nick and Gainsight’s vision of the future of customer success. It’s been lightly edited for clarity and length and includes slides from Nick’s presentation. So historically, you know, the prioritization would be more sales reps, more solutions consultants, more marketing spend maybe.
Product Management University
FEBRUARY 25, 2020
Customer-Facing Vision & Strategy. If you have 20 products, that equates to 20 product visions and 20 product strategies. Create one customer-facing vision for the portfolio, something that’s strategic to every customer, and then create a tactical business goal for each product that supports the portfolio vision.
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Intercom, Inc.
JULY 5, 2018
His time at the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. I think of it as go-to-market consulting. I realized I get way more value out of helping other sales people figure out how to tap into their full potential. It was so fun.
Intercom, Inc.
JULY 5, 2018
His time a the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. I think of it as go-to-market consulting. I realized I get way more value out of helping other sales people figure out how to tap into their full potential. It was so fun.
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