Consulting Systems Review Technical Advisors Tools 
Intercom, Inc.
JANUARY 5, 2023
He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. Bill: Sure, absolutely. We got acquired by the large U.S.
Userpilot
JULY 9, 2021
Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. The Lean Product Playbook by Dan Olsen is a practical guide on implementing the Lean Product methodology based on years of Olsen’s consulting work. Interviewing users and customers.
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Intercom, Inc.
JANUARY 14, 2021
And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I got my master’s in computer science back in Prague, then I ventured into the world of consulting and spent several years at Accenture.
Modus Create
MAY 11, 2020
For example, blend a small team of internal employees and external consultants and let them use digital tools of their choice, see what’s happening and which are the possible security threats. Technical debt is a very common concept in the development teams, but there are other kinds of debt: product, business, and strategic debt.
Alchemer Mobile
APRIL 14, 2020
How do you manage executive expectations, customer expectations, and technical resources? I’ve been kind of actively running away from management roles, and mostly that’s just a factor of the things that I really wanna learn or I just really wanna learn how to be a really, like, kick-ass technical PM. So that’s me.
Department of Product
MARCH 28, 2022
It is extremely difficult (and probably not advisable) to attempt to stay on top of all trends. It’s impossible for one person to do. And not all trends matter. For product people, we’re mostly interested in trends which impact the 3 core skill areas of product management: Technology Business Design So let’s tackle each of these separately.
The Product Coalition
OCTOBER 21, 2019
As a project manager at an IT company working with many non-technical startup founders, our clients, I often get to resolve a variety of interesting issues that relate to technology and communication. They had spent a lot of time choosing the technological stack and discussing technical solutions with outside consultants.
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