Remove Course Remove Embedded Analytics Remove Product Marketing Remove Technical Review
article thumbnail

Give your customers best practices, not just FAQs

Intercom, Inc.

Of course, customers are busy. Embed a how-to video within your doc for a speedier lesson. It means translating your product’s concepts into customer friendly language, so they don’t have to. Take time to review your customers’ messages to see how they talk about their problems and which keywords they use.

article thumbnail

10 User Persona Examples for SaaS Products and How to Create Them

Userpilot

Looking for user persona examples to inspire your research, or (product) marketing strategy? Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. SaaS User Persona Example -Userpilot: Product Manager 2. All in one dashboard.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Best Online Engagement Tools For Interacting With Your Customers Across Their Journey

Userpilot

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. It can be integrated with your tech stack easily.

article thumbnail

What can Non-Product People Learn From Product People?

Mind the Product

In March last year, my colleague and Mind the Product’s Director of Training, Rosemary King, wrote about how the company departments working alongside a product team could better work together to meet their common goals and to improve working practices. Just reviewing the good and bad is not enough. Embed Yourself in the Team.

article thumbnail

How to reduce churn and improve user experience for SaaS with churn exit surveys

Usersnap

In the course of this blog, we’ll explain what exit surveys are, why they matter, what the best questions to ask are, ways to cut churn using exit surveys, and how to put one together for yourself. Businesses use exit surveys to try and win the departing user back or to fix problems identified so as to stop other users from canceling.

article thumbnail

4 Types Of Customer Satisfaction Survey And How To Create Them [+Examples And Questions]

Userpilot

A customer satisfaction survey is a questionnaire that businesses use to ask what their customers think about their products or services, their brand, or other interactions with their business (such as customer service or tech support). user experience (customer service, tech support, feature usage).

article thumbnail

Chameleon for Customer Satisfaction: Features, Pricing, and Review

Userpilot

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Chameleon is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Let’s get started!