Mironov Consulting
SEPTEMBER 22, 2020
Support needs installation guides, training sessions, FAQs, bug reporting categories. These (of course) don’t exist yet, since we’re still concept-testing problem statements and feature/function and technical requirements. We have everything we need to sign up a broad set of successful paying customers.
ProductPlan
APRIL 5, 2022
Marketing will ultimately craft the actual language for their pitch, but that doesn’t mean you skimp on training. Instead, focus your product launch training for marketing on the meaningful benefits and advantages of the product. Support’s training must therefore delve into far more detail.
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ProductPlan
APRIL 5, 2022
Marketing will ultimately craft the actual language for their pitch, but that doesn’t mean you skimp on training. Instead, focus your product launch training for marketing on the meaningful benefits and advantages of the product. Support’s training must therefore delve into far more detail.
Johanna Rothman
SEPTEMBER 28, 2018
The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. So that the senior manager can decide on the mix of products and services as a product line.
Gainsight
OCTOBER 31, 2018
And of course, the supposedly causal relationship that’s so accepted it’s almost never discussed: “Our sales target is going up, so obviously we need to hire more reps!”. “I can think of at least three customers that we lost because of this feature.”. Many of our best people worked at [company X] before… ”.
Mind the Product
NOVEMBER 30, 2017
A proposal to identify people in a particular group or demographic and initiate a course of action. If you choose an employee you are legally obliged to give them support, training and resources, and you should give them time to do their job. A project where two or more organisations look to pool or link sets or personal data.
Userpilot
SEPTEMBER 2, 2022
But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. Customer course feedback opportunity. Supplemental live training options. Multi-language support and localization.
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