Mironov Consulting
SEPTEMBER 22, 2020
Support needs installation guides, training sessions, FAQs, bug reporting categories. These (of course) don’t exist yet, since we’re still concept-testing problem statements and feature/function and technical requirements. No BS, no positioning, no obfuscation.
ProductPlan
APRIL 5, 2022
Marketing will ultimately craft the actual language for their pitch, but that doesn’t mean you skimp on training. Instead, focus your product launch training for marketing on the meaningful benefits and advantages of the product. Support’s training must therefore delve into far more detail.
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ProductPlan
APRIL 5, 2022
Marketing will ultimately craft the actual language for their pitch, but that doesn’t mean you skimp on training. Instead, focus your product launch training for marketing on the meaningful benefits and advantages of the product. Support’s training must therefore delve into far more detail.
Johanna Rothman
SEPTEMBER 28, 2018
The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. I was in this position years ago. So that the senior manager can decide on the mix of products and services as a product line. I was a Director.
Mind the Product
NOVEMBER 30, 2017
The GDPR introduces the statutory position of Data Protection Officer (DPO), with the task of ensuring that a business complies with GDPR. A proposal to identify people in a particular group or demographic and initiate a course of action. In the UK some data processors are already being asked for unlimited liability in their contracts.
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