The Product Coalition
JUNE 9, 2023
Sometimes someone is designated to be the “contact person” with a major customer. This is done with the best of intentions, because customers like having a single point of contact. Nonetheless, I’ve seen wires get crossed, usually when the product manager doesn’t work through the designated contact, going to the customer directly.
Userpilot
SEPTEMBER 8, 2022
A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support. A help center, thus, supports customers when they’re stranded.
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Usersnap
JULY 17, 2020
As a business, we’re regularly trying new products and tools to help us with our software development. Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot.
The Product Coalition
JANUARY 14, 2020
Tip: Take 30 minutes of your time and run a simple survey by asking random colleagues about the product vision; you might be surprised by the variety of answers.) In this game, the team members turn a blank, white box into a product package reflecting the value our product provides to our users. What Do We Know about our Customers?
Business of Software Conference
MAY 21, 2020
Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. I see my role as helping ensure that we have the right people, the right capabilities, in the right place, at the right time. We know it may take some time to find them and say we are patient.
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