ProductPlan

NOVEMBER 8, 2022

You created your product to help customers solve a problem and align with your organization’s product vision. You may have created a viable but incomplete solution. Your understanding of the problem may have evolved based on observing customers using your product. What is crowdsourcing?

Crowdsource 52

Crowdsource Feedback Software User Testing Customer Feedback 52

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

The Product Coalition

MARCH 5, 2018

Weigh the cost of getting it wrong A wrong prediction can have consequences ranging from mild annoyance to the user to losing a customer forever. Identify the Problem Machine Learning is a powerful tool for solving customer problems, but it does not tell you what problems to solve. This part covers steps 1 through 3.

Artificial Inteligence 60

Artificial Inteligence User Testing Product Research Data Visualization 60

Userpilot

SEPTEMBER 8, 2022

A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support. What is a help center in SaaS?

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98