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What’s a Customer Success Handbook and why it’s important?

Gainsight

A good handbook should be crowdsourced. Include only major sections that are relevant immediately, such as Mission, Teams, Processes, Programs, Resources. Review sections of the handbook and make improvements in team meetings. Other Resources. appeared first on Gainsight Software. Vision Page.

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10 SaaS Knowledge Base Examples and Best Tools to Build Yours

Userpilot

A knowledge base, also known as help centers , describes a collection of resources that helps answer your customers’ questions. Good knowledge bases share common attributes: they help users find their own answers, they have strong search functionality, they are user-friendly, and offer multiple types of resources.

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How we use Slack at Slack

The Product Coalition

For example, we run a weekly executive product review with a small group, sparing people’s time from unnecessary meetings, and then “pin” the notes in a public channel. Our Customer Experience team sends every tweet to @SlackHQ into a channel to review and discuss (we have #love-tweets and #beef-tweets).

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Crowdtesting – all you need to know

Usersnap

Let’s look at the primary “Crowdsourcing” concept first. Due to this disruption, traditional ways of innovation are insufficient. The collation of inputs from large groups is called crowdsourcing. Crowdsourcing happens online. Are crowdtesting resources easily available? How did crowdtesting come about?

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30 Steps to Mobile App Launch

Alchemer Mobile

They focus all of their time and resources on building a great app. To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. Check out our resource library for free guides to an array of popular app marketing metrics.

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The Top 7 Product Management Software Systems You Should Know About

Bain Public

In order to get the job done properly and efficiently, product managers deserve the proper software, tools and resources needed to create and execute successful products. system is complex allowing for many tasks to get done with a single software. Take a look at their website to learn more 2.

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Finding & Nurturing Top Talent | Elpie Bannister & Alex Yang | BoS Europe 2019

Business of Software Conference

Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. So, this added resource constraint takes an already difficult problem and suddenly makes a lot harder. I’m Alex and I joined Simpson’s last year as the V.P.