Mind the Product

MAY 21, 2019

A CTO friend of mine likes to talk about the importance of an uptime budget for devops engineers. If they go over budget, controls are activated to stabilize things and coach them to be more effective. We gave the team a structured framework for coming up with ideas and experimenting.

Research Software 183

Research Software CTO Coach User Testing Product Research 183

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. So, SOC 2 is a framework. Caught your interest?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Product Talk

MAY 10, 2023

To learn more about how real product leaders are approaching this challenge, I recently sat down with fellow Product Talk instructor Ellen Juhlin (who’s also a product coach, consultant, and Senior Director of Product Management at Orion Labs ). That was my first introduction to the continuous discovery framework. What happened next?

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Andrew Chen

DECEMBER 1, 2021

And the men got more replies too, so that it didn’t feel like it was devolving into a copy-paste messaging exercise. They use digital marketplaces as a side hustle, selling collectibles or coaching sessions, or otherwise. This ensured women got fewer messages, and hopefully more of the right ones.

Research Software 95

Research Software Books Customer Experience Technical Cofounder 95

Andrew Chen

JANUARY 9, 2020

The Head/Heart/Hands framework. I like this framework in that it says, hey, there’s no right tradeoff – it’s just different. As with Myers-Briggs, this exercise is more for fun, than science. My good friend @drewjgray joined as CTO of the autonomous startup @voyage with @olivercameron.

User Testing 110

User Testing Data Visualization Product Marketing Marketing 110

Andrew Chen

JANUARY 9, 2020

The Head/Heart/Hands framework. I like this framework in that it says, hey, there’s no right tradeoff – it’s just different. As with Myers-Briggs, this exercise is more for fun, than science. My good friend @drewjgray joined as CTO of the autonomous startup @voyage with @olivercameron.

User Testing 52

User Testing Data Visualization Product Marketing Marketing 52