Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways
UX Planet
JUNE 30, 2025
But 2024 brought a broader vision: banks started to tailor digital experiences for people with cognitive differences, mental health challenges, language barriers and more — areas in which AI’s adaptability is key. Traditionally, accessibility in finance focused on accommodating visual or hearing impairments (e.g., In the U.S.,
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