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Track feature requests & read customer feedback on Slack: what we do at Usersnap

Usersnap

Drift’s co-founder and CTO Elias Torres stated in our e-book How To Turn Customer Feedback Into Product Value : “Only our users are able to come up with improvements that can truly get their jobs done.” . Treat them like messages and conversations. The features customers need are constantly changing. Therefore you also need to keep up!

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What Do You Really Need: In-House Team, Outsourcing or a Tech Partner?

The Product Coalition

The history of Slack, the most widely used workplace messaging app, is often referred to as a classic startup success story. The company decided to pivot, and focus on developing what they initially thought of as a more convenient tool for internal business communication. Moreover, having a local team of developers is convenient.