Intercom, Inc.

JANUARY 27, 2022

More, while women have been taking more and more jobs among top technology executives, at big U.S. firms, only 18% of chief information officers or chief technology officers are women. You can message us on Twitter or record a voice memo on your phone and send it to us on podcast@intercom.com.

Research Software 138

Research Software Engineering CTO Definition 138

Userpilot

JULY 6, 2021

Such a message also reinforces what the product is related to with a pun (“data”). Intercom is a messaging platform for better communication between companies and customers. A message about what’s happening in the background (like “Getting everything ready…”). Source: Heap. Source: Slack. Source: Intercom.

Research Software 98

Research Software Customer Experience User Testing Data Visualization 98

Usersnap

JULY 27, 2020

Drift’s co-founder and CTO Elias Torres stated in our e-book How To Turn Customer Feedback Into Product Value : “Only our users are able to come up with improvements that can truly get their jobs done.” . Treat them like messages and conversations. The features customers need are constantly changing. Therefore you also need to keep up!

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

Business of Software Conference

MARCH 8, 2021

“It’s unclear how much of this message the guard understood. In Scott’s example, the inherent complexity of the fire alarm system with its indecipherable messages, could have been designed to be much simpler and clearer. The system wasn’t designed to make this easy to understand. ZDA-110-3-15-1 What do you do?

Fractional CTO 52

Fractional CTO CTO Books Messaging 52

Modus Create

FEBRUARY 24, 2020

But as an executive leader in your organization, whether you’re a Chief Information Officer, Chief Technology Officer, or the primary sponsor of a product development team, there are several things you can–no, should –do to greatly increase the chances that design can make a difference to your organization’s bottom line.

User Testing 106

User Testing Product Research Customer Experience CTO 106

Mixpanel

FEBRUARY 16, 2024

For example, if we know an engineering team or data team owns the Mixpanel budget, we know it’s most important to convey how easy it is to implement tracking with Mixpanel.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Gainsight

OCTOBER 5, 2020

” Recently, April sat with Ryan Toben, Senior Vice-President and General Manager for Gainsight in EMEA, and Mickey Alon, Gainsight’s Chief Technology Officer, to discuss product positioning, especially during an economic downturn. . It isn’t the same thing as messaging, which is a common misconception. .

Positioning 59

Positioning Analytic Tools Data Visualization Strategy 59

Gainsight

NOVEMBER 11, 2018

The question behind the question is: “The Aptrinsic product, team, and message resonates with me. In fact, we chose Aptrinsic because their product, team, and message is something we want to amplify, not change. Listen to the Aptrinsic team (about the buyer, market, technology). No, it’s not. Encourage startup mentality.

Development Team Review 45

Development Team Review Technical Review Software Review Customer Experience 45

Intercom, Inc.

JULY 10, 2018

We’re in the age of messaging, so it’s important to connect with users in their preferred channels. The value Intercom brings to your marketing team is the ability to segment users on tons of attributes, send targeted in-app or email messages to those segments and market to both leads and users. User feedback.

Feedback Software 106

Feedback Software User Testing Customer Experience Customer Feedback 106

Gainsight

OCTOBER 7, 2022

That means in-product messaging, email alerts, playbooks, and more. As Gainsight CTO and Founder of Gainsight PX Mickey Alon put it, “Free accounts not only hook new users, they can also accelerate deal cycles by enabling sales teams to engage with users that demonstrate a propensity to buy.

Data Visualization 52

Data Visualization CTO Coach Onboarding KPIs Analytic Tools 52

Gainsight

AUGUST 26, 2022

In their session Building a Data-Driven Product Org for Durable Growth, Mickey Alon, CTO of PX Gainsight, John Manganaro, CPO Bonterra, talked about how to create a system of triggers that helps build habits and customer advocates. . It needs to have the right triggers ready for customers at each step of the customer journey. .

Feedback Software 52

Feedback Software Customer Experience Fractional CTO Customer Feedback 52

BrainMates

APRIL 30, 2018

The panellists were: Mark Cohen, CTO at Domain. Mark Cohen (CTO): The first thing is to understand who else is actively doing something in the space, and try and get your head around how they’re doing it. Mark Cohen (CTO): I’m gonna start crossing over into product land. Marie Kellett, former CPO eftpos.

Fractional CTO 40

Fractional CTO User Testing Product Research Research Software 40

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Liam Geraghty: Will Larson is the CTO of Calm , the mindfulness app. Zanade Mann , founder of Black Women’s Business Collective. Janeen Uzzell , COO for Wikimedia Foundation. Farhan Virji , Vice President of Customer Happiness at Later.

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Reporting Tools Feedback Software Research Software Technical Review 118

Roy Madden

NOVEMBER 3, 2021

If Chris saves an article to a customer’s Board, it can immediately trigger a Slack message or an email notification to the customer. “I Chris and Adam send articles to analysts, CTO teams, or even the CEO. Team Boards are shared spaces to save articles, and can trigger other automations, like the Slack integration or an email.

User Testing 96

User Testing Customer Feedback Feedback Software Research Software 96

Mind the Product

JANUARY 12, 2017

You will be in a much better position to explain to your CTO why you absolutely need those four weeks of backend refactoring. Nobody will listen to muddled or unclear messages, unless you hold tremendous respect in the corporate hierarchy – and that respect is for the most part earned, not awarded. Work on Your Eloquence.

Technical Review 70

Technical Review CTO Vision Enterprise 70

Innovatemap

JUNE 9, 2020

“The last thing we wanted was for patients to go to an urgent care facility, where they might contract COVID-19, only because they couldn’t reach their primary care physician virtually,” said Sherry Slick, CTO and COO of OurHealth.

Technical Review 52

Technical Review Fractional CTO Systems Review Healthcare 52

Crafty CTO

MARCH 11, 2024

Moxie’s a legend in tech as creator of the Signal secure messaging app —and more importantly to cryptographers, the Signal Protocol and Double Ratchet Algorithm —and when I saw his name I immediately was looking for “technical advisor” credits. And there, listed first: Moxie Marlinspike.

Technical Advisors 52

Technical Advisors Artificial Inteligence Research Software Reference 52

Mironov Consulting

JANUARY 17, 2019

A not-yet-generating-repeatable-revenue company of 6 people might have one architect/CTO, one designer, three other developers, and a CEO. So we know that the CEO is time-slicing to cover investor pitches and office space and recruiting and benefits and legal and setting product direction and stocking the kitchen with snacks.

User Testing 97

User Testing Customer Feedback Customer Experience CTO Coach 97

Business of Software Conference

SEPTEMBER 17, 2018

Having worked across the IT, Real Estate, and Healthcare industries, Mikey is now the CTO of Alamo Drafthouse Cinemas. Read on to find out who is returning and to watch their previous knockout talks. 1 // Mikey Trafton. Mikey is an expert in building high-performance teams with amazing cultures.

Fractional CTO 56

Fractional CTO CTO Healthcare Events 56

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. That question has been on Will Larson ‘s mind for a long time.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Mironov Consulting

JUNE 27, 2019

That maps to titles like Director of Product Management, Group Product Manager, VP of Products, or Chief Product Officer. There may also be some designers or a few developers reporting into such roles, but I’m focused away from CTO and VP Engineering roles where the majority of staff are developers. .

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

ProductPlan

OCTOBER 10, 2019

While you might want to take a deeper dive into the platform details with the CTO or the new messaging opportunities with the head of marketing, this isn’t the forum for those interactions. Executives have a lot on their plates and generally, try to stay as high level as possible.

Presentation 61

Presentation Roadmap Data Visualization Technical Review 61

Basel Fakhoury

MAY 17, 2018

We approached random people in coffee shops, went to numerous hotel lobbies, and got kicked off Airbnb after we messaged every host in Boston to see if they would talk to us about our “Airbnb for storage” idea. Our CTO (Bob) cleaned up the website & replaced the Google form with one that made us seem slightly more legit.

User Testing 40

User Testing Product Research Research Software Startups 40

Crafty CTO

JUNE 18, 2023

Then, for no apparent reason, it stopped working. I was doing a lot of changes all at once, including upgrading Hugo versions and implementing the New Better Version of Tailwind CSS support in Hugo.

Messaging 40

Messaging 40

Valerian Tech

JUNE 5, 2023

Insurance companies that prioritize the protection of customer data send a clear message that they value their customers' privacy and are committed to maintaining confidentiality. Continuous Monitoring and Threat Intelligence: A Fractional CTO can set up robust monitoring systems to detect and respond to potential cyber threats in real-time.

CTO Coach 52

CTO Coach Fractional CTO CTO Customer Experience 52

Usersnap

SEPTEMBER 29, 2022

Establish a strong messaging to communicate with existing and potential customers. Dharmesh Shah , CTO of HubSpot, encourages startup SaaS businesses to pay attention to what their customers are doing and cater to what can make them successful.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Intercom, Inc.

FEBRUARY 16, 2022

And so our former CTO and co-founder Ciaran Lee decided we were just going to start. We avoided countless meetings, documents, and Slack messages by just doing the work ourselves as a default approach. “We Employing speed and hustle was going to help us to figure out those “unknown unknowns” and find solutions as we encountered them.

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Analytic Tools Data Visualization CTO Engineering 234

Andrew Chen

DECEMBER 1, 2021

It’s the story of how messaging apps, marketplaces, workplace collaboration tools, multiplayer games, all share a common thread of being products that connect people with each other. This ensured women got fewer messages, and hopefully more of the right ones. Only to prospective dates rather than work colleagues.

Research Software 95

Research Software Books Customer Experience Technical Cofounder 95

Atomic Spin PM

JANUARY 20, 2019

A handwritten note in the mail elevates the message above the digital fray. Finding someone’s address requires a different headspace from coming up with a sincere message of thanks, so segment the jobs. During difficult times, it’s easy to focus on what’s wrong. Writing thank-you notes shows you what’s going right.

Research Software 40

Research Software CTO Coach User Testing Naming 40

Intercom, Inc.

OCTOBER 31, 2019

If I miss something in a Slack message, it’s kind of not a big deal. They want the next generation technologies. They want messaging. And all of these technologies are really optimized and designed for that. It’s a lot of work, and it only seems to be getting worse every year. Slack is a different beast.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Product Talk

MAY 10, 2023

An admin might create a user on the web console and then that user logs in on the mobile app and then they send a message through to other members of their group. Ellen: It was me as part of the executive team, so head of marketing and sales, and customer success, and whoever else was part of our executive team, so CTO, CEO, etc.

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Mironov Consulting

SEPTEMBER 14, 2020

I’m specifically excluding roles that are primarily development management: VP Engineering, CTO, CIO, Director of Development, Engineering Manager, Project Office, or Agile Transformation Leader. Heads of Product may also manage designers, product owners, product ops, and the occasional business analyst or product marketer.

Reporting Tools 145

Reporting Tools Analytic Tools Onboarding KPIs Data Visualization 145

Mind the Product

SEPTEMBER 17, 2019

CTOs are giving updates at team stand-ups. A line-by-line strategy is handed off to the team, generally with good intentions, but this strategy represents the ideas of the CTO or CPO, it’s not the team’s ideas. The message is clear: this strategy stuff is important , and the people who work on it are important.

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Product Management Product Manager Leadership CTO 121

The Product Coalition

NOVEMBER 7, 2019

The history of Slack, the most widely used workplace messaging app, is often referred to as a classic startup success story. Stewart Butterfield, the company’s CEO, saw the commercial potential in a new messaging application that would utilize bots and integrations with other tools frequently used in software development.

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Technical Review Feedback Software Fractional CTO Weak Development Team 60

Business of Software Conference

FEBRUARY 16, 2021

Every day, every hour can be that and I think that’s the message. One of the overriding messages from BoS that you can take away is that lots of bad s s going to happen, lots of good s s going to happen. We’re down, then this high, then there’s medium.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Amplitude

AUGUST 14, 2019

In today’s noisy channels, it’s more important than ever to engage the right user at the right time with the right message. In spite of this, the best they can do is blast large portions of their database with a single message and hope that it stands out to at least some of their users. Emmanuel Frenehard, CTO at iflix.

User Testing 63

User Testing Customer Experience Data Visualization CTO 63

Lenny Rachitsky

MARCH 12, 2024

Two years in, I’ve learned a ton , and the podcast is consistently a top 10 technology podcast globally , with a 5.0 Even better, the messages I get daily from listeners melt my heart. average star rating across nearly 4,000 reviews. Elizabeth Stone : Maybe the most random story of all.

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Technical Review Analytic Tools Research Software Feedback Software 136