Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Sending email sequences post-sign-up to guide customers through the product. Use progressive disclosure to avoid overwhelming users.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Customer Experience 83

Userpilot

JULY 31, 2023

How does it compare to other similar tools? TL;DR WalkMe is a digital adoption platform. It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. WalkMe Surveys allow you to collect customer feedback , including NPS data.

Data Visualization 95

Data Visualization Embedded Analytics Analytic Tools Feedback Software 95

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

NOVEMBER 8, 2022

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Your customers are already enjoying the benefits of tech-driven engagement from other brands and will naturally expect the same from you. In-app messaging: Allows for real-time customer communication.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Customer Experience 98

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Data Visualization 92

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Is your tech stack ready?

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

The Product Coalition

JANUARY 18, 2022

If you are looking for something more on Live Chat software, then this post is for you! Yes, Live chat software! The key that boosts your sales, marketing and customer support. In other words, a supportive hand for all kinds of businesses, from retail e-commerce to B2B software. What is a Hosted Live Chat Solution?

Feedback Software 131

Feedback Software Customer Communications Software Review Data Visualization 131

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. This rapidly evolving digital technology can analyze more data with greater precision than humans. The source predicted that the value would surpass $107.5

Data Visualization 110

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 110

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Subsequently, McKinsey & Company found that the COVID-19 crisis had accelerated the digitization of customer interactions by several years.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. What is Help Scout?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

AUGUST 30, 2023

Automated customer service is essential to scale your business without pumping your support costs too. Let’s go over what you can do today to automate customer service processes. TL;DR Automated customer service involves using software to assist users automatically without manual human work.

Customer Experience 97

Customer Experience Feedback Software User Testing Analytic Tools 97

Userpilot

AUGUST 28, 2023

As the number of potential customer communication channels and touchpoints continues to increase, omnichannel communication is a must. As customers switch from email to social media, in-app messaging , live chat, push notifications, and more, you need a way to connect them all and deliver a seamless experience to users.

Analytic Tools 95

Analytic Tools Research Software Customer Communications Data Visualization 95

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. If your AI journey has already been successful, then it’s time to harness the power of new tools for an even broader impact. Why Accelerate Now?

Generative AI 117

Generative AI Customer Communications Reporting Tools Technical Review 117

Userpilot

FEBRUARY 26, 2023

If you get your digital engagement strategy right, you can reach direct customers through multiple channels. More customer data. Relying on a single metric could give you a skewed perception of how your company is performing on digital channels while tracking too many metrics will end up diluting the accuracy of your reports.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Experience 97

Alchemer Mobile

FEBRUARY 2, 2021

Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. PLAN A BETA RELEASE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. What is a customer engagement solution?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

MAY 17, 2023

With the latest advances in AI technology and the widespread adoption of chatbots in the SaaS industry, conversational UX design has become a necessity to avoid low-effort conversational interfaces over customer satisfaction. What is conversational UX?

Analytic Tools 95

Analytic Tools Customer Communications UX Customer Experience 95

Userpilot

JUNE 27, 2023

We understand the challenges of selecting the ideal product adoption platform for your SaaS. That’s why we’ve undertaken a comprehensive comparison of these three tools. TL;DR LouAssist is a user-friendly product adoption and onboarding platform. Book a demo to learn more! Try the best one!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

DECEMBER 14, 2022

This October, we were delighted to present our sleekest, most powerful Messenger yet – the only fully customizable messenger that you can truly make your own, optimizing the experience of both your team and your customers throughout their journey. Tickets have been one of our most common customer requests.

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

The Product Coalition

JUNE 21, 2021

Chats can help people in different ways; from clarifying basic queries or customer support to converting inquiries to business. Why do Businesses need Real-Time communication? With the influence of mobile phones and modern technology, messaging or texting has become the most convenient form of communication.

Analytic Tools 151

Analytic Tools Reporting Tools Customer Communications Data Visualization 151

Userpilot

MAY 29, 2023

Personalizing your in-app onboarding flows to focus on the features that are most relevant to a user’s job-to-be-done will make the earliest stages of the journey/lifecycle feel more contextual and boost customer engagement down the line. What is a customer engagement framework? trillion annually in the US alone.

Analytic Tools 87

Analytic Tools Feedback Software User Testing Customer Experience 87

Userpilot

JUNE 27, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. It offers interactive walkthroughs and task automation.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

OCTOBER 20, 2022

You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Customer satisfaction is the measure of how happy and satisfied customers are. This feeling stems from the customer experience with your product and interactions with service teams.

User Testing 97

User Testing Customer Feedback Feedback Software Customer Experience 97

Intercom, Inc.

JUNE 23, 2020

The businesses who are thriving right now, despite increasing support volume and a mandate to cut costs, are the ones investing in this new way of doing customer support. Customer support is undergoing massive, irreversible change. Once every decade or two, developments in technology trigger monumental changes in an industry.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Userpilot

OCTOBER 25, 2022

Companies are prioritizing customer service to boost their user experience, and self-service portals are an integral part of that. The crux of self-service support is proactively creating help that customers can use when they need it—without the trouble of contacting a human agent. Choose the right tool.

Data Visualization 95

Data Visualization Analytic Tools Customer Communications Customer Experience 95

Userpilot

AUGUST 7, 2023

TL;DR An omnichannel customer engagement strategy unifies your messaging and interactions with customers across different channels. It provides you with data that enables you to deliver personalized customer experiences , exceed customer expectations , and boost customer loyalty.

Analytic Tools 96

Analytic Tools Research Software Customer Experience Customer Feedback 96

Userpilot

MAY 18, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Let’s dive straight in! What is Pendo best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Read on as we explore ways to keep users happy and retain them. Choose a data-driven approach. Create user segments and tailor your experiences.

Feedback Software 95

Feedback Software Data Visualization Customer Communications Customer Experience 95

Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

MAY 2, 2022

Net promoter score (NPS) is an important metric that measures customer satisfaction by calculating their likelihood of recommending your product. You can collect NPS data in various ways. One of them is to survey customers. You can use Intercom to create such surveys code free and get NPS feedback from your customers.

Feedback Software 95

Feedback Software Product Research Data Visualization Reporting Tools 95

Userpilot

NOVEMBER 3, 2022

The truth is self-service support has come to stay. Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. Sounds ridiculous? Get your hands on it.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Userpilot

JANUARY 23, 2023

TLDR; Real-time personalization involves using customer data to show relevant content at the moment. Real-time personalization is beneficial because it gives a better customer experience , drives more engagement , builds customer trust and loyalty , and increases lifetime value. What is real-time personalization?

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Usersnap

AUGUST 31, 2019

Youtube randomly asks users what they think of the videos they’ve finished watching to gain a better understanding of the the videos’ quality, their algorithm and the user’s preference. It is natively inserted to the user’s dashboard of list of videos. Amazon Web Service. What do I mean by this? Confluence.

User Testing 95

User Testing Feedback Software Customer Feedback Data Visualization 95

Userpilot

AUGUST 29, 2022

Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. To access this large pool of actionable data, you need to conduct sentiment analysis. If you’re ready to get started with customer sentiment analysis, then read on!

Feedback Software 94

Feedback Software Customer Experience Customer Feedback Product Research 94