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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Sending email sequences post-sign-up to guide customers through the product. Use progressive disclosure to avoid overwhelming users.

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What we shipped: 2018 year in review

Intercom, Inc.

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. In doing so, they have been able to unlock new efficiencies for their teams and their customers.

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Built for you: Powerful updates to Series, Banners, Resolution Bot, and more to help you stay personal at scale

Intercom, Inc.

The world experienced exponential change and began navigating its way towards the “new normal,” and the way that companies support and engage their customers has rapidly evolved. Register for our Built for you webinar today, February 10, at 6pm GMT. Filter Resolution Bot reports by mode settings.

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How to Create Raving Fans For Your SaaS and Drive Product Growth

Userpilot

Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. It’s now your turn to convert everyday customers into raving fans. Raving fans are the customers who are obsessed with your brand and seize every opportunity to passionately tell others about you.

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8 Product Led Growth Strategy Lessons For Your SaaS Product

Userpilot

The product is powered by the product, a methodology in expansion , acquisition, conversion, customer satisfaction , revenue, and retention. This end-user-focused model leverages and enhances the capabilities of the product to convert users into customers. Self-service product adoption.

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Customer Communication Management Guide For SaaS Companies

Userpilot

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

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17 B2B Customer Engagement Strategies That Drive Retention and Loyalty

Userpilot

Measure customer engagement KPIs and metrics across the user journey and make iterations. Track product usage and in-app customer behavior to glean valuable insights. Re-engage inactive users with email marketing. Communicate product changes in a proactive manner. Engage customers with in-product messaging.