Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Is your tech stack ready?

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? The answer is yes – it’s both.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Intercom, Inc.

AUGUST 16, 2022

Supporting your customers in the context of what they are doing, in their moment of need, is the fresh approach that businesses require for modernized customer service. What does it mean to support customers in context? Why is providing support in context the future of customer service?

Data Visualization 118

Data Visualization User Friction Customer Experience Customer Communications 118

Intercom, Inc.

JANUARY 28, 2020

Nowadays, digital solutions like CRMs have made it easier for sales teams to manage their pipelines online but that doesn’t always result in the best experience for the end buyer. . A centralized solution. In SaaS you want all relevant and historical data to be automatically aggregated in one source. Lead generation.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

ProductPlan

MARCH 17, 2020

upsell new services). Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket. Common outbound effort activities include: Competitive differentiation. Positioning. Customer communication/experience. Customer interviews.

Outbound 74

Outbound Product Management Product Manager Inbound 74

Userpilot

MAY 2, 2022

You can collect NPS data in various ways. One of them is to survey customers. You can use Intercom to create such surveys code free and get NPS feedback from your customers. When creating a survey, make sure it visually matches the theme of your company. These customers are likely to rate you somewhere between 0 to 6.

Feedback Software 98

Feedback Software Product Research Data Visualization Reporting Tools 98