Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

The Product Coalition

JUNE 17, 2020

We manage everything from product launch, forecasting, planning to product marketing and sales and when things change drastically Product Managers are expected to be agile and stay on top of technology tools to save the day. when retail and in-person customer communication has transformed?—?is

Customer Communications 78

Customer Communications Feedback Software Reporting Tools Technical Review 78

Userpilot

JUNE 12, 2024

TL;DR A user acquisition specialist is a marketing professional focused on attracting and converting new users for a company’s products or services. They employ various digital marketing strategies, including paid advertising, content marketing , social media campaigns, and SEO, to drive traffic and sign-ups.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Customer Experience 52

The Product Coalition

JUNE 21, 2021

Chats can help people in different ways; from clarifying basic queries or customer support to converting inquiries to business. Why do Businesses need Real-Time communication? With the influence of mobile phones and modern technology, messaging or texting has become the most convenient form of communication.

Analytic Tools 143

Analytic Tools Reporting Tools Customer Communications Data Visualization 143

Userpilot

APRIL 22, 2024

TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. You might have eventually fixed your own issue, or waited long enough for a customer support person to get round to doing it for you, but I bet you were frustrated by the end of it. Help Center Software exists to solve this problem. Sound familiar?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

NOVEMBER 29, 2023

There are 4 main responsibilities that every retention specialist job description should have: Gathering information from customer feedback and complaints and working to resolve them. Developing strategies to reduce churn and increase customer lifetime value. Monitoring and analyzing customer retention through reports.

Data Visualization 105

Data Visualization Reporting Tools Feedback Software Customer Experience 105

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. These experiences need to cover both sides of product-market fit: the product, and the market.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. Therefore, as a product marketer, you need to continually update your skills to remain relevant in a constantly changing industry.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Mironov Consulting

DECEMBER 17, 2023

Regardless of whether a big customer pays us for a one-off enhancement or we give it to them for free , our responsibility is clear: this bit of code needs to work as promised, and continue working as promised, for as long as that customer has it in production.  Their market strategy team realizes they need one more field mapped. 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. This article has got you covered.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Intercom, Inc.

OCTOBER 13, 2022

“Intercom customers report 31% higher engagement, 22% higher activation, and 21% higher retention after implementing Intercom for customer engagement”. First, a completely redesigned Messenger inspired and guided by our customer’s feedback, unlike anything our industry has seen before. Will the economy recover?

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Usersnap

AUGUST 31, 2019

How will the customers perceive this feedback format? Keep in mind your purpose of getting customer feedback and how that will play a part in your future product development plans, let’s jump into the examples! It is interesting to see how Google plays the game of proactive customer feedback. Amazon Web Service.

User Testing 95

User Testing Feedback Software Customer Feedback Data Visualization 95

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Userpilot

JUNE 22, 2022

The first one provides tips, and guides throughout the entire customer journey, and the latter one focuses on self-service and on-demand help. In-app help is an effective way for customer onboarding , and it has a lot of benefits. There is no need to switch between tools. What is in-app help? They want fast answers.

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Intercom, Inc.

FEBRUARY 22, 2022

From the beginning, we’ve considered customer data to be one of Intercom’s most critical assets and focused our efforts on protecting it by building strong internal security foundations for our product and infrastructure. . As we scale, we’re working with larger mid-market and enterprise customers with more complex needs and specifications.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. Facilitating a market-driven way of thinking. SnapComms solves internal communications challenges by improving the way businesses communicate with their employees when critical events impact their staff.

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Tools that help identify customer pain points: NPS surveys with open-ended questions.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

Usersnap

NOVEMBER 15, 2019

It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Sephora grew mobile sales by 167% by paying attention to customer expectations. Approach the ideal users.

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? The marketing department is one of the most crucial in any company. This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

ProductPlan

OCTOBER 11, 2022

The product owner role was born in Agile scrum , a process initially created to deliver software more quickly by giving the product development team more autonomy in exchange for frequent releases that increase customer value. Oversee scrum development stages and participates in refinement, planning, and review.

User Testing 52

User Testing Customer Communications Research Software Data Visualization 52

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Intercom, Inc.

APRIL 13, 2022

But there’s a silver lining – this year’s Klaus Customer Service Quality Benchmark Report reveals there are clear positive shifts taking place in the customer support landscape in 2022. Klaus partnered with Intercom, Aircall , and Support Driven to create the second edition of the highly anticipated benchmark report.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. If your AI journey has already been successful, then it’s time to harness the power of new tools for an even broader impact.

Generative AI 108

Generative AI Customer Communications Technical Review Reporting Tools 108

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. So let’s get into it.

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Intercom, Inc.

MAY 12, 2021

Without this knowledge, it’s inevitable that your customer communication will remain impersonal and inefficient, neither of which will empower your team to meet ever-rising customer expectations. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Product Talk

JANUARY 31, 2024

If you’ve already begun to develop continuous discovery habits, maybe one of these stories will remind you of something you’ve experienced somewhere in your journey. We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 227

Product Research Reporting Tools Feedback Software Customer Communications 227

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 27, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. It offers interactive walkthroughs and task automation.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 31, 2023

How does it compare to other similar tools? TL;DR WalkMe is a digital adoption platform. Userpilot is an alternative product adoption platform with better analytics and feedback features. If you want to see how Userpilot can support your product onboarding and in-app communication, book the demo! How much does it cost?

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Alchemer Mobile

FEBRUARY 2, 2021

This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. It’s marketing. App marketing at its most basic. The bad news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. What is Help Scout?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

ProductPlan

JUNE 1, 2023

Added functionality, new capabilities, a more robust feature set…these are the talking points product marketers salivate over and executives search for on product roadmaps. But are you solving for actual customer problems? When a customer has a feature idea, it’s not really because they want that particular feature.

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

The Product Coalition

SEPTEMBER 9, 2021

We were driven by the desire to create a solution that would help businesses address the budding demand for one increasingly popular communications channel: live, interactive video and audio streaming. from healthcare to financial services, to every industry in between. Think back to the way business was conducted in 2020.

Reporting Tools 103

Reporting Tools Feedback Software Customer Communications Customer Experience 103

The Product Coalition

SEPTEMBER 14, 2020

A poorly defined product impacts your ability to respond to changing customer and market needs. It causes organizational and communication woes. It thwarts organizations efforts to scale agile product development. Many organizations erroneously define their products by taking a technology perspective.

Product Research 113

Product Research Customer Communications Reporting Tools Research Software 113

Alchemer Mobile

JUNE 16, 2022

There are easier, more customer-friendly ways to collect customer feedback and there are more efficient ways to analyze and act on that mobile feedback data. In general, customer communication is typically one-way: business to consumer. Benefits of mobile feedback solutions. Understand your customers better.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246