Userpilot

NOVEMBER 3, 2022

Most knowledge bases contain information in different formats: knowledge base documents, how-to guides, explainer videos, glossaries, etc. There are two main types of knowledge bases: external (for customers) and internal (for employees). Also, keep the main elements of your learning center where customers expect to see them.

Analytic Tools 93

Analytic Tools Feedback Software Customer Communications Data Visualization 93

Userpilot

MARCH 1, 2022

Whether you’re working as part of a product team or part of a larger product organization, having the right set of tools can help you be truly efficient. Process first, tool later. If your process is broken, a tool won’t fix it. Understand and coordinate needs across teams before running towards a shiny new tool.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software Customer Communications 93

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Today, we’re taking a slightly different approach.

Research Software 173

Research Software Feedback Software Analytic Tools Customer Communications 173

Userpilot

MAY 26, 2021

Love it or hate it, one thing is clear: product onboarding is an important driver of activation and retention in SaaS businesses. If you see onboarding in the broader sense as customer education , there are few things more essential than educating your customer about how to derive value from your product.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 80

Customer Communications Feedback Software Research Software Analytic Tools 80

Intercom, Inc.

JULY 13, 2021

Less than 1% have documented competencies with scorecards for rating performance. Many competencies we care about weren’t documented. As we redeveloped our job levels, we consistently sought out feedback from our designers, peer leaders, and cross-functional partners. Determine what “good” looks like.

Product Research 271

Product Research Customer Communications Feedback Software Reporting Tools 271

Gainsight

FEBRUARY 21, 2023

Standardization should outline clearly defined actions for handling customer inquiries, resolving complaints and operationalizing feedback. Additionally, a cadence of regular and consistent customer communications needs to be defined so that customers know what to expect from your business.

Customer Experience 52

Customer Experience User Testing Customer Feedback Feedback Software 52

Intercom, Inc.

FEBRUARY 10, 2021

The world experienced exponential change and began navigating its way towards the “new normal,” and the way that companies support and engage their customers has rapidly evolved. As the year went on, we continued to build on these features, releasing powerful updates to make them work harder for you – based directly on your feedback.

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 89

Analytic Tools Feedback Software Reporting Tools Customer Experience 89

Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs User Testing 52

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 27, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Let’s dive straight in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Help Scout is the best option for your SaaS company? This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Help Scout doesn’t offer such functionalities.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 31, 2023

How does it compare to other similar tools? TL;DR WalkMe is a digital adoption platform. SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging.

Data Visualization 87

Data Visualization Embedded Analytics Analytic Tools Feedback Software 87

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. But is it true today?

Artificial Inteligence 94

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 94

Mind the Product

MAY 22, 2017

As product managers, we instinctively know that planning things out in advance is impossible, because our work depends on a constant stream of testing, data and feedback. This is our success as a platform — when the value of the businesses built on top of us is, in sum, larger than we can ever be.” Our bosses don’t.

Roadmap 148

Roadmap User Testing Data Visualization Customer Communications 148

Userpilot

MAY 18, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Let’s dive straight in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Gainsight

APRIL 17, 2019

In-app engagements can significantly boost user retention, but overuse them and they’ll hurt your product experience more than they help. In this starter kit for product professionals, we’ll share our rules of engagement for in-app messages and how we create them. What exactly is an in-app engagement?

Feedback Software 76

Feedback Software Customer Experience Customer Communications Customer Feedback 76

The Product Coalition

SEPTEMBER 9, 2021

We were driven by the desire to create a solution that would help businesses address the budding demand for one increasingly popular communications channel: live, interactive video and audio streaming. and give individuals and sub-teams autonomy to build out the solution. We did this fully remote?—?in Lessons Learned.

Reporting Tools 106

Reporting Tools Feedback Software Customer Communications Customer Experience 106

Gainsight

JUNE 10, 2021

. ” They identified many of their customers who would be enduring financial hardships and the potential to increase churn drastically. Jamf began with cross-functional alignment and stakeholder feedback across the company to get the process in motion. Nominated by Erika Tornice, Customer Success Sr Director, RD Station.

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

Userpilot

JULY 7, 2022

Customer interaction involves all communications customers have with businesses through direct human contact, chatbots, self-help resources, etc. The customer experience refers to the total impressions someone has about a brand, while customer interaction involves the business and customer communicating simultaneously.

Feedback Software 89

Feedback Software Customer Experience Customer Feedback User Testing 89

Gainsight

JULY 14, 2020

In this guide for EdTech products, we’ll show you how to use in-app engagements to cut through the noise and effectively communicate information to all your end-users when time is of the essence. What Is an In-App Engagement? In-app engagements are outreaches from your company to your end-users that happen within a product.

Feedback Software 52

Feedback Software Strategy Customer Feedback Customer Experience 52

Intercom, Inc.

NOVEMBER 12, 2018

Depending on the industry, these services can range from call centers to ticket-based helpdesks, from self-serve knowledge bases to increasingly personal types of customer support using tools such as Intercom. Customer support should be personal. Highly engaged customers. Customers who stick around.

Feedback Software 245

Feedback Software User Testing Customer Communications Customer Experience 245

Gainsight

DECEMBER 14, 2023

Specifically, Pop and Del Rio discussed how to use Gainsight Customer Communities to increase engagement throughout the customer journey, from onboarding to product adoption and expansion (yes, you read that right—this strategy feeds upsell and cross-sell motions). Check out Gainsight Customer Communities today.

Customer Experience 52

Customer Experience User Testing Customer Feedback Onboarding KPIs 52

Gainsight

MARCH 31, 2020

In this guide for healthcare products, we’ll show you how to use in-app engagements to cut through the noise and effectively communicate information to your end users when time is of the essence. What Is an In-App Engagement? In-app engagements are outreaches from your company to your end users that happen within a product.

Healthcare 52

Healthcare Information Customer Feedback Customer Experience 52

Intercom, Inc.

MAY 12, 2020

It’s hard at times to ensure that PMs and designers are getting that direct feedback loop with users , but it pays enormous dividends. Create a safe environment for sound product judgment to develop by ensuring feedback is immediate, clear and concrete. And then two, design the right solution for them.

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

Userpilot

JUNE 27, 2023

We understand the challenges of selecting the ideal product adoption platform for your SaaS. That’s why we’ve undertaken a comprehensive comparison of these three tools. TL;DR LouAssist is a user-friendly product adoption and onboarding platform. Let’s dive right in! Book a demo to learn more!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

MARCH 29, 2021

Intercom is a multi-faceted tool with a lot of features and use cases ranging from user onboarding (product tours), chatbots (engagement), and customer support. Intercom is a swiss-army-penknife type of tool that can be used to solve many different problems. Are you looking for a support tool? Engagement tool?

Data Visualization 63

Data Visualization Reporting Tools Analytic Tools Research Software 63