Intercom, Inc.
NOVEMBER 30, 2021
Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.
Gainsight
OCTOBER 23, 2019
The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market.
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Intercom, Inc.
AUGUST 23, 2022
Modern customers now expect instant interactions – especially when it comes to support. Use modern support tools (such as chatbots , automation , and proactive messaging ) to preemptively and contextually resolve simple queries and answer FAQs. Great customer support starts with your support team members.
Intercom, Inc.
OCTOBER 13, 2022
In this New at Intercom, Paul Adams, our Chief Product Officer here at Intercom, guides you through our newest, next-generation features and in-product innovations, and explores the challenges and solutions behind engaging more effectively with your customers and creating a more holistic, personalized customer experience.
ProductPlan
MARCH 17, 2020
increase free-trial downloads by 50% in the next six months), and initiatives (e.g., Product Roadmap. Next comes the product roadmap. Keep in mind that the roadmap should stay high-level and strategically focused. It’s challenging to communicate strategy in a list that’s 200 items long. upsell new services).
Alchemer Mobile
FEBRUARY 2, 2021
As they wait for the downloads to come, they realize—all too late—the fallacy of this assumption. If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. A certain amount of downloads?
Intercom, Inc.
APRIL 29, 2020
I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. At Intercom, we’re offering our platform for free to any group fighting COVID-19 and its impact on society.
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