Customer Communications, Framework, Inbound and Research Software

9 Must-Have Features To Look For In Customer Engagement Platforms (CEPs)

Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)?

Analytic Tools

Analytic Tools Research Software Reporting Tools Customer Communications

The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

JUNE 1, 2021

Delivering an exceptional customer experience is business-critical – and that means that there’s no going back to the outdated, inefficient customer support channels of old. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Data Visualization

Data Visualization Reporting Tools Research Software Customer Communications

Product Management Today

9 Must-Have Features To Look For In Customer Engagement Platforms (CEPs)

The biggest challenges facing support teams right now (and how to solve them)

Webinars

Stay Connected