Customer Communications Meeting Messaging Outbound 
Intercom, Inc.
NOVEMBER 30, 2021
Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Is your tech stack ready?
Intercom, Inc.
MARCH 28, 2022
When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue? The answer is yes – it’s both.
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Intercom, Inc.
JANUARY 28, 2020
Gone are the days of sales deals being closed with a handshake in a face-to-face meeting. Nowadays, digital solutions like CRMs have made it easier for sales teams to manage their pipelines online but that doesn’t always result in the best experience for the end buyer. . A centralized solution. Lead generation.
Intercom, Inc.
MAY 4, 2021
Online retailer Rugs.com uses Intercom to power their customer communication across sales and support, driving increased engagement and higher checkout conversions using a conversational, messenger-based approach. If something goes wrong, we send a message to customers to help them through the process,” Grayson says.
Intercom, Inc.
OCTOBER 13, 2022
Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. First, a completely redesigned Messenger inspired and guided by our customer’s feedback, unlike anything our industry has seen before. The last year hasn’t been easy.
Intercom, Inc.
AUGUST 16, 2022
When it comes to support, modern customers want a personal, on-demand experience from businesses – with 75% of support leaders saying customer expectations have increased but only 34% confident they can meet those expectations. Efficient, personal support is the name of the game when it comes to closing this gap.
Intercom, Inc.
APRIL 24, 2018
Most internet businesses want a personal way to communicate with customers; they just need the right tools to do it at scale. As we looked into ways we could make our Messenger better for our customers, we started to see patterns and realized our Messenger is powering much more than just chatting. Why did this happen?
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