Intercom, Inc.

AUGUST 25, 2020

I just can’t make sense of this dashboard.”. This piece outlines a process for building and structuring effective conversational experiences in software. Along the way, we’ll explore how conversational UX – cooperative exchanges of inputs and outputs – closes gaps between products and users. Hey, can you help me a sec?”.

Research Software 290

Research Software User Testing Product Research Customer Experience 290

Folding Burritos

JANUARY 25, 2018

A lot of our time as PMs is spent communicating with other people in our organization. There’s high-level communication and discussion, and there’s low-level interaction with stakeholders about the day-to-day of the product’s development and operation. What are customers asking for in our support channels?”.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. But in truth, there’s never been a better time.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. The product feedback loop.

Product Research 79

Product Research Feedback Loop Feedback Software User Testing 79

Alchemer Mobile

JUNE 4, 2019

If you’ve landed on this article, you most likely already understand the immense value of capturing in-app customer feedback. The real challenge comes when you’re deciding how you actually want to execute on this concept and actually begin gathering mobile feedback in your own app. Apptimize specializes in A/B testing.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Alchemer Mobile

MAY 19, 2021

Now, more than ever, your customers want to be heard. They’re itching to give you feedback. To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Mobile in-app feedback tools & solutions. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Userpilot

MAY 22, 2024

What if you could get into your user’s brain? Would you have a better understanding of how they interact with your product? Unfortunately, that technology isn’t here yet, so UX research tools are the next best thing. This article will highlight 23 of the best UX research tools available in 2024.

Research Software 87

Research Software Data Visualization User Testing Analytic Tools 87

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys.

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Research Software 84

Userpilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. Recruiting usability test participants via email.

User Testing 76

User Testing Product Research Research Software Data Visualization 76

Intercom, Inc.

MAY 3, 2018

Product management is about solving problems. How can we help our users complete their job-to-be-done cheaper, faster or easier? Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. Short on time?

User Testing 195

User Testing Customer Feedback Customer Experience Data Visualization 195

Intercom, Inc.

AUGUST 31, 2021

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform. These messages can be triggered based on specific customer actions or dates, such as an upcoming subscription renewal or customer birthday. Password reset.

Messaging 218

Messaging User Testing Reporting Tools Feedback Software 218

Userpilot

JULY 16, 2024

While your SaaS company’s success depends on several elements, the most crucial ingredient will always be your product experience. Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value.

Analytic Tools 87

Analytic Tools Feedback Software Research Software Product Research 87

ProductPlan

OCTOBER 6, 2022

A new product can feel the same way. There is a place between nothing and a great product that’s full of uncertainty. Now, after a decade of managing products and advising, I find it exciting. These days I look forward to starting research and discovery with nothing but a hypothesis.

Product Research 98

Product Research User Testing Research Software Feedback Software 98

Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. Every product team is burdened by the effort required to evolve and maintain complex infrastructure that powers their features. In Intercom, we believe that shipping is our company’s heartbeat. Search is an indispensable part of Intercom.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Folding Burritos

FEBRUARY 22, 2016

My feature got into the product,” they think. Naturally, this is extremely frustrating; you know it’s the pathway to a disconnected and incoherent product. Tying everything to a strong value proposition and vision is effectively the kind of thing that produces a cohesive product. The product is viewed as a set of features.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Roman Pichler

SEPTEMBER 4, 2018

Be clear on what you want the sprint to achieve, ensure that the product backlog is appropriately refined (or groomed) , and have its high-priority items ready. Bear in mind that product backlog grooming should be a team effort and that you should involve the development team members in the backlog work.

Technical Advisors 250

Technical Advisors User Testing Customer Experience Software Review 250

UserVoice

JULY 28, 2017

Product management intuition is still a great thing to develop, but statistics and analytics will help you hone your product sense and justify your decisions to stakeholders. As product managers, data is especially important at work where key metrics and KPIs are vital signs to our organizations and products.

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

The Product Coalition

DECEMBER 29, 2021

Image by ar130405 from Pixabay Test management tools are utilized to save information on the ways testing is done, plan testing activities and tell the status of the quality assurance activities. The tools have various approaches to testing and therefore, they have various sets of features.

Data Visualization 124

Data Visualization Reporting Tools User Testing Startups 124

Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Book a demo today !

Customer Experience 84

Customer Experience User Testing Research Software Feedback Software 84

Userpilot

SEPTEMBER 30, 2024

Its products use gamified experiences that help young learners develop science, maths, and literacy skills. We chatted with Tom Ulman, the Chief Product Designer at Reading Eggs, a 3P Learning company, about how they used Userpilot to improve the user onboarding experience. Book a demo to find out more!

Product Research 93

Product Research Analytic Tools Feedback Software User Testing 93

The Product Coalition

JUNE 11, 2022

Yet we continue to think our customers won’t mind changing to use our products. In the B2B hemisphere, change goes hand and hand with new products. B2B product leaders, I am calling you out on the dreaded implementation phase. They hand the contract off to the customer success team before the ink dries.

Customer Experience 137

Customer Experience User Testing Data Visualization Analytic Tools 137

Userpilot

MAY 22, 2024

A/B tests play a crucial role in driving product adoption, which makes it important to choose the right A/B testing software to run them. It can help you dig deeper into user behavior and understand what resonates with them. Also, you can make evidence-based decisions to improve user retention and engagement.

Analytic Tools 83

Analytic Tools Data Visualization Reporting Tools Feedback Software 83

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. What is user research?

User Testing 87

User Testing Research Software Analytic Tools Feedback Software 87

Userpilot

SEPTEMBER 15, 2023

What is concept testing and how can it help accelerate your product-led growth ? In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Validate new features by asking users if they helped to achieve their goals.

User Testing 86

User Testing Feedback Software Product Research Analytic Tools 86

Sachin Rekhi

APRIL 5, 2020

Those experiences shaped the way that we both now think about building an effective data-driven product culture. LinkedIn had two such meetings: the first was a member value meeting focused on the consumer experience, and the second was a monetization meeting covering each of the company's business lines. Modeling your business.

Systems Review 196

Systems Review Software Review Data Visualization User Testing 196

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Book a demo now to see how it can boost customer experience.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Research Software 90

The Product Coalition

JULY 1, 2022

If you’re looking to present your hard work to stakeholders, justify a product decision, or check the health of your app, you’re in the right place. Learn about the importance of mobile app KPI dashboards and copy dashboards from real mobile app product managers, engineers and designers.

Data Visualization 105

Data Visualization KPI Analytic Tools Research Software 105

Userpilot

JUNE 27, 2024

There are so many multivariate testing tools available that it can be difficult to choose the right one. Whether you’re a seasoned marketer or a budding entrepreneur, this comprehensive guide will equip you with the knowledge and resources to elevate your product analytics and optimization efforts. Let’s dive in!

Data Visualization 87

Data Visualization Analytic Tools Reporting Tools User Testing 87

The Product Coalition

JUNE 13, 2022

Test management tools are incorporated to store information on the ways testing is to be done, set up testing activities, and report the standing of quality assurance activities. The tools have entirely different approaches to testing and therefore have different sets of options.

Reporting Tools 105

Reporting Tools User Testing Product Research Testing 105

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. This guide will walk you through what it is, why you need one, and how to build your very own dashboard. What is a SaaS KPI dashboard? Why do you need SaaS dashboards?

Onboarding KPIs 84

Onboarding KPIs Data Visualization KPI Dashboard 84

Intercom, Inc.

AUGUST 18, 2020

In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Combine behind-the-scenes power with a personal support experience. Our newest product upgrades solve three main challenges for support teams: 1.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Userpilot

OCTOBER 12, 2023

Product analytics are crucial for understanding user behavior, conducting conversion optimization, and improving the customer experience. A/B testing tools take that to the next level by letting you test two versions of a product flow, web page, or landing page, then see how the different versions perform.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience.

Data Visualization 82

Data Visualization Analytic Tools Research Software User Testing 82

Userpilot

SEPTEMBER 8, 2024

Data from 99firms found that 77% of companies run A/B tests. But, extracting actionable insights is only possible when you use the right product analytics platform. Many companies choose Mixpanel A/B testing to run their product experiments. You can select 2 types of experiments: custom and tracked.

Data Visualization 82

Data Visualization User Testing Analytic Tools Feedback Software 82

Userpilot

DECEMBER 15, 2023

Usability testing is an essential part of the product design process. However, face-to-face testing isn’t always practical, so UX teams turn to remote usability testing as an alternative. TL;DR Remote usability testing is a UX research method that doesn’t require meeting the participants face-to-face.

Research Software 88

Research Software Feedback Software Analytic Tools User Testing 88

Userpilot

OCTOBER 31, 2023

User experience analytics is one of the secret ingredients for boosting SaaS growth. This ensures your product remains enjoyable for users, boosting retention and loyalty. We will also go over free and paid product analytics tools that can help facilitate the process. across the customer journey.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Research Software 78

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in!

Data Visualization 85

Data Visualization User Testing Customer Experience User Experience 85