Product Talk

JANUARY 31, 2024

You’ll often hear Teresa say that there’s no single right way to do continuous discovery. Something she might not say as often (that’s just as true) is that there’s no single wrong way to do discovery , either. Let’s be clear: The fact that it’s easy to make mistakes is not an excuse for avoiding discovery. Let’s dive in!

Product Research 254

Product Research Reporting Tools Feedback Software Customer Communications 254

Userpilot

NOVEMBER 5, 2022

Why should you use customer discovery? How can product managers use it to test assumptions and uncover opportunities? These are the key questions that Susan Stavitzki, the Senior Product Manager at CarMax, discussed during her presentation at the Product Drive Summit this year. What is customer discovery?

Product Research 88

Product Research User Testing Customer Feedback Customer Experience 88

Product Talk

FEBRUARY 2, 2022

Engineers are often reluctant to participate in discovery. This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. But there are many reasons why engineers are one of the essential members of the product trio. And this is a good thing.

Product Research 260

Product Research User Testing Engineering Testing 260

The Product Guy

JUNE 18, 2020

Guest Post by: Marvin Mathew (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Jordan Bergtraum]. Ruthless prioritization translates to product teams spending time building the right thing at the right time. Each feedback loop has a minimum of four stages. The feedback loop process is.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Product Talk

MARCH 13, 2024

When an organization shifts from delivery or feature teams to product teams , the first step is often a change to team structure. Delivery and feature teams are often structured by function—front-end teams, back-end teams, mobile teams, etc. These teams can rarely deliver value on their own.

Research Software 318

Research Software Weak Development Team Feedback Software User Testing 318

Product Talk

JUNE 5, 2024

Product trios are cross-functional product teams who are responsible for both deciding what to build and then building it. The goal is for a product trio to represent balanced perspectives while still remaining as small as possible to facilitate and expedite collaborative decision-making. What is a product trio?

Product Research 252

Product Research User Testing Research Software Customer Experience 252

Userpilot

SEPTEMBER 25, 2023

Concept testing is an integral part of designing UX that not only satisfies user needs but delights them. This article introduces various concept tests, shows you how to conduct them, and discusses ways to collect user feedback to gain actionable insights. What is concept testing? Let’s dive in!

User Testing 79

User Testing Product Research Feedback Software Analytic Tools 79

Userpilot

MARCH 31, 2023

Are you using customer experience surveys to gather actionable insights? By asking the right questions, you can collect valuable customer insight that can help you improve your product, and assess your overall user sentiment. Survey questions should be easy to understand and answer.

Product Research 78

Product Research Customer Experience User Testing Customer Feedback 78

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. Why should you invest in MVP development? You can successfully prevent these problems by starting software development with a Minimum Viable Product (MVP).

User Testing 149

User Testing Feedback Software Product Research Research Software 149

The Product Coalition

DECEMBER 21, 2020

If you let yourself get carried away, it’s really, really hard to tell the difference between a good and bad one. There’s nothing worse from a personal and business perspective than investing your time, money, and effort into an idea, only to find out no one wants it or needs it. New ideas are exciting. Google Glass, anyone?

User Testing 172

User Testing Product Research Research Software Feedback Software 172

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 83

User Testing Product Research Customer Feedback Feedback Software 83

UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. But what is usability?

User Testing 40

User Testing Product Research Reporting Tools Testing 40

Product Talk

SEPTEMBER 20, 2023

The opportunity solution tree helps visualize all the work that goes into continuous discovery. And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them.

Data Visualization 280

Data Visualization Analytic Tools Research Software Product Research 280

Userpilot

NOVEMBER 8, 2022

What are feedback loops? How can product managers use them to build better products that your customers will love? That’s exactly what Peep Laja, the Founder and CEO of CXL and Wynter , talked about in his presentation at the 2022 Product Drive Summit ! How to Speed Up Your Feedback Loops by Peep Laja.

Product Research 83

Product Research Feedback Loop User Testing Feedback Software 83

Userpilot

SEPTEMBER 15, 2023

What is concept testing and how can it help accelerate your product-led growth ? In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Validate new features by asking users if they helped to achieve their goals.

User Testing 85

User Testing Feedback Software Product Research Analytic Tools 85

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. What is user research?

User Testing 86

User Testing Research Software Analytic Tools Feedback Software 86

Product Talk

APRIL 21, 2021

Welcome to JEDI Training for Continuous Discovery Teams. I work as a product discovery coach. I’ve had the luxury of working with teams all over the world, and I teach them a structured and sustainable approach to continuous discovery. I’m Teresa Torres. Tweet This. Why Design Justice Matters.

Product Research 311

Product Research User Testing Research Software Analytic Tools 311

Product Talk

AUGUST 14, 2024

It’s no secret that engineers can be hesitant to participate in product trios. They might feel anxious about taking on tasks that are new to them and outside their regular routine at work, like speaking directly with customers. They might fear that any time not spent coding is time when their technical skills are falling behind.

Research Software 276

Research Software Product Research Engineering User Testing 276

Mind the Product

FEBRUARY 13, 2020

As a result, the team at Uniregistry decided to take a new approach to product validation in an attempt to avoid the same fate. Here’s how they used smoke tests to explore a new opportunity. The company’s products are used by 30,000 customers with over a million domains under our management.

Product Research 156

Product Research User Testing Analytic Tools Research Software 156

Product Talk

JULY 3, 2024

When we interview customers , our goal is to learn as much as we can about their context. This will help us understand their specific needs, pain points, and desires (otherwise known as opportunities) which will inform our product decisions. Maybe the customer tells you explicitly that this is not their usual way of doing things.

User Testing 211

User Testing User Friction Customer Experience Product Research 211

Userpilot

SEPTEMBER 8, 2024

Data from 99firms found that 77% of companies run A/B tests. But, extracting actionable insights is only possible when you use the right product analytics platform. Many companies choose Mixpanel A/B testing to run their product experiments. You can select 2 types of experiments: custom and tracked.

Data Visualization 82

Data Visualization User Testing Analytic Tools Feedback Software 82

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 86

Product Research Customer Satisfaction User Testing Customer Feedback 86

Johanna Rothman

MARCH 5, 2020

This series is about helping a team create a less brittle environment—more resilience. This part is about shortening feedback loops. Neither did the team. However, they now had a production support problem that they needed to fix. They had one piece of feedback: the checkin broke “unrelated” code.

Product Research 88

Product Research Feedback Loop Software Review User Testing 88

Product Management University

JUNE 3, 2024

It’s refreshing to see so many discussions and articles themed around product management outcomes. After all, it’s the reason we product managers do what we do, right? Here’s a look at the good, the bad and the ugly when it comes to product management outcomes. THE UGLY This is the worst part if you’re a product manager!

Weak Development Team 130

Weak Development Team Product Management Product Manager User Testing 130

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 76

Customer Experience User Testing Analytic Tools Feedback Software 76

Mind the Product

MARCH 28, 2019

This article explores the value of both moderated and unmoderated user research. It outlines the differences between the two, and looks at the potential options for product managers in the light of timeline, budget, and expected revenue. Good Usability is Paramount for any Product.

User Testing 186

User Testing Product Research Customer Experience Customer Feedback 186

The Product Coalition

JANUARY 26, 2024

Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. So let’s talk about mini-research. Think of research as digging for gold.

User Testing 125

User Testing Product Research Research Software Data Visualization 125

Product Talk

DECEMBER 15, 2021

No company is perfect, especially when it comes to continuous discovery. No company is perfect, especially when it comes to continuous discovery. You can probably easily list off where your current company is nailing it and where there’s room for improvement when it comes to adopting continuous discovery habits. Tweet This.

Product Research 211

Product Research Customer Experience Research Software Reporting Tools 211

Userpilot

OCTOBER 27, 2022

What is iterative testing? How can it help product managers build products that drive value for their customers? Iterative testing involves running repeated experiments on your product features to evaluate their effectiveness and identify improvement opportunities. What is iterative testing?

User Testing 91

User Testing Product Research Feedback Software Testing 91

Product Talk

MARCH 8, 2017

One of the best signs of an effective product team is a regular cadence of customer interviews and product experiments. Without a strong background in research methods, it’s hard to know how you are doing. I’ve developed a simple framework to help teams evaluate the effectiveness of their methods.

Customer Experience 370

Customer Experience User Testing Customer Feedback Product Research 370

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 75

Customer Feedback Product Research Feedback Software User Testing 75

The Product Coalition

DECEMBER 21, 2020

Experimental Design For Product Testing?—?Important Important Concepts and Considerations From time to time, we come up with ideas and speculate about how they might play out in reality. At other times, we may have two or more variations of an idea and need to choose between them.

User Testing 167

User Testing Product Research Testing Customer Experience 167

Mironov Consulting

MAY 24, 2022

Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement.  Yet I think serious product discovery and end user validation may be stuck in this cultural/conceptual gap.  Product

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

Ronke PM

JULY 16, 2024

Table of Contents Understanding Customer Needs is the Path to Innovation Product and Research Partnership Research-driven leadership in product management Final thoughts Innovation thrives when we can seize opportunities in moments of struggle. They turn to us for our products, solutions, and services.

User Testing 52

User Testing Product Research Research Software Customer Feedback 52

Userpilot

AUGUST 30, 2024

What are the different marketing research methods product marketing teams can use to inform their strategies? You will also learn about different types of market research and how to conduct it step by step. They also enable targeted user engagement and improve the effectiveness of marketing campaigns.

User Testing 70

User Testing Research Software Market Research Product Research 70

Userpilot

SEPTEMBER 2, 2024

This personal touch turns each visit into an experience rather than a transaction. Now, imagine applying this level of understanding and customization to your marketing strategy. A customer-led marketing strategy is about transforming your approach to reflect the same level of personalization. What is customer-led growth?

User Testing 89

User Testing Customer Feedback Customer Experience User Friction 89

Product Talk

APRIL 3, 2024

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. Tweet This An early customer interviewing mistake is to spend your interview time exploring your solution ideas.

User Testing 189

User Testing Customer Experience Customer Feedback User Friction 189