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14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

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The Best Customer Feedback Analysis Guide in 2021

Usersnap

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Well, you thought you had actionable insights, but then the end result was a big floparoo? That gold mine list of feedback turned into a mine field? Feedback alone isn’t fully actionable and usable.

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Omnichannel Analytics Guide for SaaS Companies

Userpilot

Omnichannel analytics enable teams to get a 360 view of user behavior at different touchpoints of the customer journey. Analyzing customer journeys across all channels allows teams to remove friction that stops users from progressing down the funnel. Finally, act on the insights.

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The difference between product analytics and business intelligence tools — and why you need both

Mixpanel

In 2019, industry-leading Business Intelligence tools (BI tools), Looker and Tableau, were acquired by Google and Salesforce for over $18 billion combined. Looker, and other tools like it, are often deployed with good intent. A product analytics solution that is self-serve and built to answer product questions related to user behavior.

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Connection and Compatibility: How OkCupid Uses Analytics to Help People Find Love

Amplitude

Users have to stick around for a while so the app can learn their likes, dislikes, deal-breakers, and other information to help locate a compatible match. . The more questions we ask, the more information we receive, and the better we can pair users with someone else. Creating the Perfect Data Stack . BI and Amplitude: Better Together.

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Linking Strategy, Insights, & Execution: Jake Johnson on Product Ops at Drift

Amplitude

So he adapted his role – expanding into more of a bridge between insights, corporate strategy, and product strategy. I was creating a lot of dashboards, doing a lot of analytics - almost like an internal consulting role. On one hand, you’ve got the tactical aspect that would include something like dashboarding.

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Why marketers should choose Mixpanel over Google Analytics 4 (GA4)

Mixpanel

For marketing teams focused on getting more user traffic and signups, Google Analytics has been the tool of choice. But with customers spending more time researching and buying online, websites and product experiences are converging to accommodate customer needs, and the scope of analysis for most marketers is increasing.