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Top 7 Insights from CS Unplugged: Enterprise Edition

Gainsight

Customer Success (CS) teams are evolving into a primary growth driver for companies in all industries. Organizations are constantly innovating how their customer success managers operate. . Enterprise organizations are leading many of these operational innovations. Here are seven of the most important things we learned.

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15 Best Product Management Software Tools for PMs in 2023

Userpilot

Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products! Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making.

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14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

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The Best Customer Feedback Analysis Guide in 2021

Usersnap

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Well, you thought you had actionable insights, but then the end result was a big floparoo? That gold mine list of feedback turned into a mine field? Feedback alone isn’t fully actionable and usable.

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The PM’s Toolbox: Product Management Tools and the Problems they Solve

UserVoice

To keep it simple, we’ve organized our list along a set of broad objectives that product managers must inevitably negotiate: Analysis, User Research, Roadmapping, Project Management, Design & Development, Behavioral Analytics, and Strategy. Many PMs rely on Excel and Google Sheets due to their wide availability and ease of use.

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Pulse Everywhere: Themes And Takeaways From Day 2

Gainsight

These game-changing speakers shed light on how they are using Gainsight to structure their Customer Success organizations, use data to drive processes, solve customer problems, and deliver results for their customers. PTC talked us through customer success transformation as a marathon to win the race against churn.

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How “Better Together” Technology Combinations Drives Better Agility

TIBCO - Thought Leadership

With the dramatic rise in the importance of AI and automation, digital business leaders are faced with a daunting challenge: they need to simultaneously become more insight-driven, more automated, and more agile. Sure, it’s faster and better to use Spotfire, but we happily support whatever tools matter for our customers.