Userpilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. Unmet customers’ needs to inform your product roadmap. Hiccups in user experience.

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Customer Feedback Data Visualization User Testing Analytic Tools 94

Product Management University

AUGUST 29, 2023

If you want to be well connected and stay on top of your game, here are five free product management events in September 2023. REGISTER September 13th | VIRTUAL Customer Discovery Masterclass – Creating Products That Practically Sell Themselves How often are you told, “Your products need to deliver more strategic value to customers.”

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Events Product Research Product Management Product Manager 130

Alchemer Mobile

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! We wanted to know: Are customers happier in the summer? When’s the best time to solicit feedback? Grumpier in the winter? Media/Entertainment.

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Customer Feedback User Testing Data Visualization Customer Experience 246

Userpilot

NOVEMBER 23, 2023

How is the outcome-based roadmap different from regular roadmaps? Dave Martin on how product roadmaps kill outcomes. TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. As companies scale, they often cannot satisfy customer needs equally well.

Analytic Tools 92

Analytic Tools Feedback Software Product Research User Testing 92

Alchemer Mobile

SEPTEMBER 10, 2021

Through mobile, short surveys with specific asks (like feedback on a new feature) are effective and efficient. Surveys are the only qualitative source of info we really have about our customers—they are invaluable. In 2020, we found there was a 50 percent increase in the number of surveys sent by our customers.

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User Testing Feedback Software Product Research Customer Feedback 236

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

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User Testing Customer Feedback Feedback Software Product Research 86

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. TL;DR Customer analytics involves gathering and interpreting customer data for actionable insights.

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Data Visualization Analytic Tools Feedback Software Customer Feedback 96

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

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Data Visualization Analytic Tools Feedback Software Customer Experience 96

Userpilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback.

Feedback Software 89

Feedback Software Customer Feedback Customer Experience User Testing 89

The Product Coalition

MARCH 4, 2024

Kris Gale As a wise man once said, no roadmap survives contact with reality. Firefighting while staying on course on the strategy and commitments of the roadmap is difficult. Like a forest never cleaned, filled with leaves, debris, and branches catches fire quickly, managing a roadmap left to rot is challenging.

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Roadmap Books Product Research User Testing 106

Alchemer Mobile

MARCH 9, 2022

We all know that retaining customers costs less than acquiring new ones. So, why does it often get deprioritized in favor of customer acquisition and app downloads? Frankly, the answer to that question is this: For most brands, customer retention is a nut they still haven’t cracked. What is customer retention?

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Customer Feedback User Testing Customer Experience Data Visualization 264

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? Reduce customer churn.

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Data Visualization Analytic Tools Feedback Software User Testing 90

Alchemer Mobile

MAY 7, 2020

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

JULY 8, 2022

Ever wondered what your users think about your product’s features, UI design, and quality? Product experience insights help you understand how customers feel about your product, and how they react and interact with it. Product experience (PX) is the customer’s overall experience and interaction with the product.

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Data Visualization Customer Feedback Customer Experience Feedback Software 94

Roman Pichler

JUNE 4, 2019

What Product Roadmaps Are (in a Nutshell). To start with, let’s briefly recap what a product roadmap is. I view a roadmap as a high-level plan that states specific benefits a product should provide over a certain timeframe, which may range from six to 12 months. Ensure the Roadmap is Realistic. Why Dates Are Beneficial.

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Roadmap Weak Development Team Customer Experience User Testing 250

Alchemer Mobile

JUNE 4, 2019

If you’ve landed on this article, you most likely already understand the immense value of capturing in-app customer feedback. The real challenge comes when you’re deciding how you actually want to execute on this concept and actually begin gathering mobile feedback in your own app. Where do you start? What tools do you use?

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Feedback Software Analytic Tools Data Visualization User Testing 240

The Product Coalition

FEBRUARY 27, 2023

Fueled by product insights and strategy, the work exceeded every key metric. These plans outline event names, triggers (when the event is fired), and any parameters associated with the event — like page names, item names, etc. Every event was properly captured and the naming made it easy for our product team to jump in.

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Data Visualization Customer Feedback Customer Experience Analytic Tools 127

Userpilot

DECEMBER 15, 2022

Are you looking for heat map examples to measure user behavior in different scenarios? In this blog post, we’ll be discussing 11 examples of heatmaps to understand customer engagement better and create more enticing products. Tracks user behavior in-app and helps improve user experience by analyzing user paths.

Data Visualization 89

Data Visualization Customer Feedback Analytic Tools User Testing 89

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

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Analytic Tools Feedback Software Research Software Customer Experience 76

Alchemer Mobile

DECEMBER 6, 2023

Improve customer adoption and onboarding with continuous feedback By Jasper Lipton, Alchemer Senior Product Marketing Manager, and Vanessa Bagnato, Alchemer Director of Product Marketing Successfully onboarding a new customer has long term impacts on your business, and can improve adoption, reduce churn, and increase revenue.

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User Testing Feedback Software Customer Feedback Customer Experience 130

The Product Coalition

JUNE 9, 2023

If you do things that are purposeful, you’ll eventually be successful.” — Howard Schultz Several years ago, I found myself in a heated discussion about product roadmaps with a client. So as he leaned across the table and looked me in the eyes, he demanded, “Explain why I need a product roadmap.” Why not, indeed?

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Roadmap Data Visualization Customer Experience User Testing 119

Userpilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. What is customer data analysis?

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Analytic Tools Data Visualization Feedback Software Customer Feedback 97

bpma ProductHub

MARCH 24, 2017

By Boston Women in Product – The product roadmap frames every task and is the lifeblood of delivering a successful product. Boston Women in Product has been considering the importance of mastering the product roadmap as a critical responsibility of the product manager. Such an event is coming to Boston. Emera Trujillo, Sr.

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Roadmap Feedback Software Customer Feedback Events 150

Gainsight

NOVEMBER 21, 2023

However, with complex product offerings, legacy technology, and a user base spanning decades of expertise, Autodesk found itself facing a formidable challenge—closing the notorious “Say Vs. Do Gap.” Building It Step-by-Step First, they engaged users through a centralized community to build relationships and trust.

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Feedback Software Product Research Analytic Tools Customer Feedback 52

bpma ProductHub

APRIL 10, 2017

By Garima Painuly- One of the constant challenges a product manager faces is creating a focused product roadmap that is aligned with expectations of all stakeholders, and defending that roadmap against distractions. The discussion topics were inspired by a blog post from Fresh Tilled Soil on Building a Product Roadmap.

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Roadmap Customer Feedback Feedback Software Data Visualization 150

Userpilot

JANUARY 16, 2024

Customers trust real customer reviews just as much as recommendations from friends and family. TL;DR A review funnel is a system that helps businesses manage customer feedback and increase chances of receiving positive reviews. It can help you get customer insights to improve their experience.

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Feedback Software Analytic Tools Data Visualization Systems Review 100

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. Discover the critical stages of each funnel and tools that help you gather actionable insights. Create data-driven product roadmaps. Map out each stage in the customer journey. Identify friction areas.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Userpilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. The four main types of customer intelligence data. Three steps to automate your customer intelligence analytics. Segment disengaged users.

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Data Visualization Analytic Tools Feedback Software Customer Feedback 94

Userpilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? What customer data can you collect to derive valuable insights and improve retention? In this piece, we’ll cover everything you need to know about customer behavior analysis. Hotjar — for recording user behavior in-app.

Analytic Tools 92

Analytic Tools Feedback Software User Testing Customer Experience 92

Userpilot

MAY 7, 2024

TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences. The 12 best software adoption tools for driving customer success include: Userpilot – best all-in-one product adoption software for web apps. Appcues – best product adoption software for user onboarding.

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Software Review Systems Review 59

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive. The last year hasn’t been easy.

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Feedback Software Events Data Visualization Customer Communications 118

Userpilot

APRIL 22, 2024

TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Increase user retention. Encourage users to share feedback.

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Data Visualization Analytic Tools Feedback Software Weak Development Team 90

Userpilot

MAY 7, 2024

For product management , these would allow you to shape the product experience to your liking, collect data from users, and get access to analytics. Amplitude : It’s an analytics tool that provides insights into user behavior without coding, featuring user journey tracking and integration with Userpilot.

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Analytic Tools Data Visualization Feedback Software Software Review 62

Userpilot

OCTOBER 31, 2022

Want to analyze customer needs in a way that will benefit your business? In this article, we feature the nitty-gritty of customer needs — from the fundamental meaning and types of customer needs to the most efficient method for conducting a customer needs analysis and acting on customer data for business growth.

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Data Visualization Analytic Tools User Testing Feedback Software 94

Userpilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

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Customer Experience Customer Feedback Feedback Software Analytic Tools 80

Userpilot

NOVEMBER 20, 2023

While product managers are more customer and business-centric, technical PMs focus on the technical development and implementation of solutions. TPMs are responsible for market and customer research , but their main focus is on satisfying market needs from a technical point of view. What is a technical product manager?

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Analytic Tools Feedback Software Research Software User Testing 96