The Product Coalition

JANUARY 11, 2023

When I start to learn about product management, it seems PMs do a lot of things related to data, research, user experience, and dealing with other teams such as design, engineering, etc. Understanding design can help PMs effectively communicate the company’s goals to designers and support the development of a high-quality user experience.

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Feedback Software Research Software User Testing Technical Review 103

The Product Coalition

OCTOBER 22, 2018

Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business.

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User Testing Feedback Software Customer Feedback User Friction 60

Lenny Rachitsky

APRIL 7, 2024

Brought to you by: • Orb —The flexible billing engine for modern pricing • Dovetail —Bring your customer into every decision • Vanta —Automate compliance. Highlight the value you can bring in a new position and why it’s essential for the company’s success.

User Testing 55

User Testing Customer Feedback Feedback Software Customer Experience 55

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. We have also asked experts from each department about their Customer Retention Strategy – so let’s dive in!

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Feedback Software Research Software User Testing Customer Experience 52

Mind the Product

SEPTEMBER 19, 2019

I often use them to keep on top of the latest trends, ask questions, and to give and receive feedback. I also always recommend reading Marty Cagan’s Inspired: How to Create Tech Products Customers Love to see how top product companies work. How can I Meet Product People and Learn From Them? Marty’s blog is pretty good too.

Feedback Software 108

Feedback Software Product Management Product Manager User Testing 108

Mind the Product

SEPTEMBER 19, 2019

I often use them to keep on top of the latest trends, ask questions, and to give and receive feedback. I also always recommend reading Marty Cagan’s Inspired: How to Create Tech Products Customers Love to see how top product companies work. How can I Meet Product People and Learn From Them? Marty’s blog is pretty good too.

Feedback Software 82

Feedback Software Product Management Product Manager User Testing 82

Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Let’s get into it. That’s a product tour , and you should avoid those.

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Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98