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14 Best Customer Analytics Platforms in 2024

Userpilot

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Customer analytics platforms can effectively drive customer loyalty.

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Decoding Customer Satisfaction Analytics: Your 6-Step Guide

Userpilot

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

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Customer Experience KPIs: How To Measure, Improve, and Optimize CX in SaaS?

Userpilot

By using these KPIs, you can calculate how quickly you lose customers, their lifetime value, and their overall health scores. There are eight key CX KPIs that you need to measure. The average resolution time is the length of time it takes for the customer support team to resolve a complaint. Customer Health Score.

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How to perform a period-over-period analysis?

Userpilot

How to conduct a period-over-period analysis with Userpilot Userpilot’s robust analytics features let you conduct PoP analysis and collect valuable data to inform strategic decisions. Select the metrics you need to analyze Begin by identifying the KPIs that align with your business objectives. Funnel analysis report.

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10 User Persona Examples for SaaS Products and How to Create Them

Userpilot

User persona’s primary goal: What job is the user trying to accomplish How is your product going to help them achieve their goal? Kontentino is a user-friendly social media scheduling tool, primarily build for social media agencies as it’s tailored for effective agency-client collaboration. All in one dashboard.

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ChatGPT for Product Managers: 13 Best Prompts

Userpilot

Find the top competing products in your sector, identify alternatives, get market size information, perform a SWOT analysis, etc. For example, some other possible prompts include: What are the industry benchmarks for Customer Lifetime Value (CLTV) in the tech sector? Help me create a KPI dashboard for our marketing team.

ChatGPT 101
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15 Customer Journey KPIs to Track Across Different Stages

Userpilot

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience.