Userpilot

JANUARY 20, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Schedule a demo today to explore its powerful self service support capabilities firsthand. Try Userpilot GET A DEMO 14 Day Trial No Credit Card Required What is Userlane? Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your user engagement analysis needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Looking for a solution for user engagement analysis?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your user engagement analysis needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. to understand how users engage with them.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Schedule a demo today to explore its powerful SaaS reporting capabilities firsthand. Get a Demo 14 Day Trial No Credit Card Required What is Heap? Features to collect customer feedback data through in-app surveys.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Split

MARCH 31, 2023

Testing in production is a software testing method that involves running tests in a live, real-world environment. This type of testing allows organizations to deploy new features and test their performance or run tests to observe how the system responds to different user inputs.

User Testing 97

User Testing Product Research Testing Data Visualization 97

Userpilot

MARCH 14, 2024

In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your user behavior analysis needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Looking for a Better Alternative for User Behavior Analysis?

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for retention analytics and it comes with features such as funnels, paths, user segmentation analysis, and behavioral analytics. Get a Demo 14 Day Trial No Credit Card Required What is Heap?

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

FEBRUARY 26, 2023

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement. What is Mixpanel? Interactive reports.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Software Review 93

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Schedule a demo today to explore its powerful in-app messaging capabilities firsthand. Try Userpilot GET A DEMO 14 Day Trial No Credit Card Required What is GainsightPX? Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 22, 2024

Use progressive disclosure to avoid overwhelming users. Offering personalized demos to show the product’s value and encourage deeper engagement. Implementing an onboarding checklist to help users progress through the customer journey. Introducing secondary features to exceed expectations and customer satisfaction.

Analytic Tools 76

Analytic Tools Feedback Software Research Software Customer Experience 76

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Here are some must-have features of a feature adoption tool: UI patterns to build customized flows such as tooltips , modals , slideouts, banners, hotspots, checklists , and more for driving feature adoption.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Feature tags : Userpilot’s no-code feature tagger lets you track important features/elements based on different interaction types ( clicks , hovers, and text inputs). Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Schedule a demo today to explore its powerful digital adoption capabilities firsthand. Try Userpilot GET A DEMO 14 Day Trial No Credit Card Required What is GainsightPX? Let’s get started! Product Mapper.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR An efficiently designed digital adoption platform guides users through complex apps with ease. Users on the Growth or Enterprise plan can add an unlimited number of tags and use events to trigger in-app flows.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR GainsightPX is a good choice for feature adoption and it comes with features such as user segmentation, tooltips, interactive walkthroughs, and onboarding checklist. A/B test for higher adoption rates.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

JANUARY 9, 2024

TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Research Software 94

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer experience needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Looking for a Better Alternative for Customer Experience?

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

FEBRUARY 29, 2024

TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Customer analytics deliver many benefits for companies, such as improving customer satisfaction , driving customer loyalty , and increasing customer lifetime value. Starts at Silver’s $199/month.)

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

Userpilot

FEBRUARY 2, 2023

Content testing is how you ensure that your content is relatable and well-perceived by your audience. Content testing is a form of user experience research that measures the quality and performance of content. By running regular tests and improving upon the results, you can boost your conversion and retention rates.

User Testing 90

User Testing Research Software Feedback Software Product Research 90

Userpilot

OCTOBER 15, 2022

Display an exit survey every time a customer churns to collect feedback. Gauge customer satisfaction at multiple touchpoints with customer satisfaction surveys. Measure customer satisfaction and advocacy by triggering an NPS survey at various touchpoints. Want to collect customer feedback code-free?

Feedback Software 97

Feedback Software User Testing Customer Feedback Research Software 97

Userpilot

MAY 18, 2022

You can’t measure user satisfaction with Pendo Feedback. The Pendo Feedback module isn’t available for free users. Pendo users submit feedback on demand and then use priority sliders to rank their submissions in order of importance. Despite its high cost, Pendo Feedback cannot collect user satisfaction data.

Feedback Software 96

Feedback Software User Testing Customer Feedback Analytic Tools 96

Userpilot

APRIL 29, 2024

Teams use it to target users whose trials are ending to drive upsells. When testing new features , enable them to the power user segment and track their performance. Segment active customers for product interviews and inactive ones for re-engagement campaigns. Book the demo to find out more!

Customer Experience 93

Customer Experience User Testing Customer Feedback Analytic Tools 93

Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Here are some additional benefits of reducing your customer support load : Lower support costs – Dealing with piles of support requests and queries comes at a hefty cost.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Johanna Rothman

JULY 27, 2023

Finally, the team, a product leader, or the customer(!) might demo the feature. But, Something Happens when you release a new increment to the customer. The customer finds a problem, a defect. That defect escaped all your checklists, approvals, and demos. I use technical reviewers, editors, and proofreaders.

Software Review 80

Software Review Technical Review Systems Review User Testing 80

Userpilot

JANUARY 20, 2024

Book the demo to see how it can help your team conduct RCA! This translates into fewer complaints and support tickets and overall higher customer satisfaction and retention. It’s good practice to do it gradually and test their impact before rolling it out for all users. Iterate on the feedback if necessary.

Feedback Software 108

Feedback Software Analytic Tools Research Software User Testing 108

Userpilot

DECEMBER 13, 2023

Visualizing survey answers with graphs, charts, and heat maps simplifies identifying trends and patterns, aids in decision-making, and improves product development by highlighting customer satisfaction levels and areas for improvement. Test the survey with new users to make sure it’s clear and useful.

Product Research 104

Product Research Data Visualization User Testing Customer Feedback 104

Userpilot

FEBRUARY 28, 2024

That’s because effective product engagement is only possible when you have enough context on the customer’s journey and can visualize the ways users interact with your software. This guide will go over what customer paths are, how to track them, and how to create successful paths! Number of demos booked.

Analytic Tools 93

Analytic Tools Data Visualization Customer Experience User Testing 93

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Use social proof to reassure users and build trust.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

APRIL 30, 2022

In the end, you’ll know how to create in-app notifications code-free. In-app messaging is a type of message that is sent to users while they are active in the app. You can leverage in-app messages to onboard new users , engage users, and reduce churn. Get a demo to see how you can create one like this.

Feedback Software 96

Feedback Software Analytic Tools Software Review Customer Feedback 96

Userpilot

DECEMBER 3, 2022

The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty. Use live demos to showcase your product and free trials and freemium models to attract potential users at the acquisition stage. Help users discover secondary features and make them stick around at the retention stage.

Feedback Software 94

Feedback Software Analytic Tools Data Visualization Customer Feedback 94

Userpilot

MARCH 23, 2023

In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. TL;DR Product NPS (Net Promoter Score) surveys are used to collect feedback on customer loyalty and satisfaction. Run A/B tests of your surveys to see which ones get better responses.

Product Research 88

Product Research User Testing Feedback Software Customer Feedback 88

Userpilot

JULY 5, 2022

The customer service gap is the difference between what your customers expect from your product and the actual service they get. Customer expectations are beliefs and thoughts about a product or a service before accessing and testing it out. Analyze all customer data you gathered, find friction points and take action!

Feedback Software 92

Feedback Software User Testing Research Software Customer Feedback 92

Userpilot

APRIL 9, 2024

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. Book the demo to find out more! A/B and multivariate testing – to select the best-performing in-app flows.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

OCTOBER 4, 2022

Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate. Userzoom – for usability testing. Attitudinal KPIs and metrics involve how users feel and what they say regarding your product.

Analytic Tools 102

Analytic Tools Research Software Feedback Software Data Visualization 102

Userpilot

JUNE 30, 2023

Use the same format to capture customer feedback across the customer journey. With Userpilot , you can create surveys code free from scratch or benefit from our templates, trigger automated answers, or follow-up questions to user responses. Book a demo to learn more! What is the voice of the customer survey?

Customer Feedback 92

Customer Feedback User Testing Feedback Software Data Visualization 92

Userpilot

SEPTEMBER 2, 2022

Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. Customer education platforms are software specifically designed to make onboarding and continuous user education easy. What is customer education? User segmentation.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Education 97