Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? What is a customer satisfaction survey? Customer Satisfaction Score (CSAT).

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Userpilot

OCTOBER 20, 2023

Assess how your products/services are perceived in comparison to your competitors. Evaluate the impact of your product and marketing strategies in increasing customer satisfaction. How to collect customer feedback and opinions for sentiment analysis? Get your free Userpilot demo today!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. One example is Hiver’s Chat Widget.

Artificial Inteligence 135

Artificial Inteligence Reporting Tools Feedback Software Research Software 135

Userpilot

MAY 1, 2024

How to create a great product experience for your digital products: Define your user persona and their needs. Develop and implement your digital experience strategy. This results in smoother interactions, increased user activity, and greater user satisfaction. The SMART goal-setting framework.

Customer Experience 86

Customer Experience Feedback Software Analytic Tools Product Research 86

Userpilot

MARCH 6, 2024

But what exactly is a product trend analysis, how do you conduct it, and how does it help predict future trends to improve customer satisfaction? TL;DR Product trend analysis involves examining historical and current data to uncover any shifts or patterns of user behavior within your product.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Research Software 82

Userpilot

APRIL 22, 2024

TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Extract feature development insights. Power features.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Weak Development Team 90

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It helps us meet customers’ demands, needs, and expectations. With the support of the SDLC, You can track and control your calendar, and increase productivity and speed of development.

Feedback Software 136

Feedback Software Reporting Tools Software Developers Software Development 136

Userpilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance. How to measure customer behavior with data analytics.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Experience 96

The Product Coalition

NOVEMBER 30, 2021

Defining the success of discovery is complex, but many times we are so immersed on a daily basis that we can feel and know if it’s healthy or how to improve. But not every product person understands how programming works and whether their team is having a healthy delivery. What should I follow in the day-to-day of a development team?

Feedback Software 142

Feedback Software Weak Development Team Software Developers Software Development 142

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Case studies.

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Userpilot

AUGUST 16, 2023

TL;DR Customer retention can improve profitability, is less expensive than acquiring new users, and forms a large part of future revenue. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 97

User Testing Customer Experience Customer Feedback Analytic Tools 97

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? By prioritizing the UX team’s effort to address the most acute user problems, a UX roadmap has a significant impact on improving satisfaction and loyalty. Product roadmaps provide a high-level view of all product development motions, including UX ones.

Roadmap 94

Roadmap Customer Experience UX Product Research 94

Userpilot

APRIL 30, 2024

Plus, progress tracking also helps identify how close customers are toward achieving a desired goal or outcome. Once you know all this, you can work on improving the customer experience to help speed up customer progress. How to track customer progress in your product? User profile features in Userpilot.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 86

User Testing Customer Feedback Feedback Software Product Research 86

Userpilot

FEBRUARY 19, 2024

Impact analysis is crucial for identifying risks, allocating resources, and enhancing customer satisfaction for project success. Business impact analysis types include: Traceability, understanding how changes in one area affect others. This approach allows you to take measures to maintain or improve customer satisfaction.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Reporting Tools 101

Userpilot

OCTOBER 15, 2023

To inspire you, this article includes a few use cases for trend analysis that you can utilize, such as comparing active users’ trends with trial users, gauging product adoption and usage trends, and understanding what drives customer satisfaction. But how do you do this? What is trend analysis?

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Analytic Tools 89

Analytic Tools Feedback Software Customer Experience User Testing 89

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 59

Analytic Tools Data Visualization Feedback Software Research Software 59

Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? It covers: What customer segmentation is and its benefits. How to create segments. Customer segmentation use cases. TL;DR Customer segmentation is the process of grouping users based on shared properties.

Customer Experience 93

Customer Experience User Testing Customer Feedback Analytic Tools 93

Userpilot

DECEMBER 13, 2023

TL;DR JTBD surveys identify unmet customer needs and satisfaction, guiding product improvement and increasing customer happiness. In-app surveys with concise questions about key features provide rapid customer feedback on product importance and satisfaction, guiding improvements to meet customer needs.

Product Research 104

Product Research Data Visualization User Testing Customer Feedback 104

Userpilot

FEBRUARY 4, 2023

Initiative examples such as using in-app guidance and sending NPS surveys to collect actionable feedback allow you to retain more customers. Using tooltips and running webinars to guide customers can help you drive feature discovery. You can develop and execute strategic initiatives with the OKR framework. Initiative example #2.

Feedback Software 93

Feedback Software Analytic Tools Research Software Product Research 93

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Research Software 97

Userpilot

JUNE 20, 2023

Survey analytics is the process of interpreting customer feedback from surveys to gain actionable insights and identify improvement opportunities. You can continuously drive customer value once you successfully harness user feedback to build data-driven business strategies. How to collect data for survey analytics?

Data Visualization 78

Data Visualization Analytic Tools Product Research Feedback Software 78

The Product Coalition

JANUARY 3, 2023

Usability testing is an important part of the app development process because it helps to ensure that the app is easy and enjoyable to use. This is particularly important for mobile apps, as users have high expectations for the apps they use and are quick to uninstall those that are difficult or frustrating to use.

Research Software 131

Research Software User Testing Product Research Testing 131

Userpilot

DECEMBER 20, 2022

A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. A marketing funnel helps you understand your customers in-depth and develop effective marketing strategies. Your CLV should be higher than your customer acquisition cost.

Feedback Software 94

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 94

Userpilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants.

Data Visualization 95

Data Visualization Customer Feedback User Friction User Testing 95

Userpilot

APRIL 3, 2024

TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. Book a demo now to see how Userpilot can help with product-led growth.

Analytic Tools 88

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 88

The Product Coalition

MAY 18, 2022

Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Thus, custom software development and engineers face the same challenges faced by the market demand. Read the article to know what it is? What is continuous improvement ?

Reporting Tools 128

Reporting Tools Software Developers Software Development Feedback Software 128

Userpilot

MAY 21, 2023

New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. Before developing a new feature, make sure it’s in line with your product vision. To prioritize the features to develop, use a framework like the Kano model or Cost of Delay.

Onboarding KPIs 80

Onboarding KPIs Feedback Software User Testing Product Research 80

Userpilot

APRIL 30, 2024

Both of these directly influence product development and help keep up with market trends. How can SaaS companies leverage feedback to increase product growth? Feature development : Product feedback can directly help with feature prioritization , allowing product teams to focus on what users want.

User Testing 88

User Testing Customer Feedback Feedback Software Data Visualization 88

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job!

Analytic Tools 79

Analytic Tools Feedback Software Reporting Tools Data Visualization 79

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Problems driving your users to churn, so you can fix them. How your product is serving your users’ needs.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. How to create a data tracking plan?

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 91

Userpilot

AUGUST 9, 2023

Wondering how to calculate customer retention rate and why? It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. Retaining existing customers is much more cost-effective than acquiring new ones.

Customer Feedback 96

Customer Feedback Customer Experience User Testing Analytic Tools 96

Userpilot

MARCH 31, 2023

While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. So let’s find out how to achieve this and boost customer retention.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Feedback 96

Userpilot

MARCH 6, 2024

In practice, this means more customers signing up for free trials, booking demos , experiencing the Aha! Loyalty stage At the loyalty stage of the product funnel, the relationship between the customers and the company deepens. Loyalty stage – Referrals – the total number of times when customers refer new users.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Onboarding KPIs 87

Userpilot

AUGUST 28, 2023

Wondering how to create a consistent brand experience to make a lasting impression of familiarity and trust? It creates a sense of reliability among the customers, fosters trust, and encourages product adoption and loyalty. Book a Userpilot demo to see how you can deliver brand consistency through in-app experiences!

Branding 88

Branding Customer Experience Feedback Software Data Visualization 88