Intercom, Inc.

MARCH 28, 2022

To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? Read more ?.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Intercom, Inc.

SEPTEMBER 21, 2022

Plus it’s an amazing way to differentiate against the competition. 4 beliefs about the future of customer support. This is because they’re vastly superior for both customers and companies. The right tool will enable support teams to: Proactively get ahead of known issues before customers even start reaching out for help.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Sachin Rekhi

AUGUST 6, 2015

In B2B products, it's important to divide the target audience in terms of end users of the product as well as business decision makers who have the budget and will ultimately make the call on whether to rollout the solution in their company, because you'll often find that these are two completely different audiences with different desires and needs.

User Testing 120

User Testing Document Product Marketing Marketing 120

Userpilot

APRIL 30, 2020

Soliciting comments, questions, and feedback from your users. Analyzing industry trends and other factors that may indicate the level of demand for your product idea. It’s no surprise, then, that customer success is seen as either “important” or “very important” by an overwhelming 95% of SaaS companies with growing revenues.

Reporting Tools 99

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 99

Userpilot

APRIL 30, 2020

Soliciting comments, questions, and feedback from your users. Analyzing industry trends and other factors that may indicate the level of demand for your product idea. It’s no surprise, then, that customer success is seen as either “important” or “very important” by an overwhelming 95% of SaaS companies with growing revenues.

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Intercom, Inc.

JUNE 8, 2021

It helps you to build longer-lasting relationships with your customers, while simultaneously empowering your support team to balance great customer experience with efficiency. We commissioned Forrester Consulting , an independent research firm, to learn more about how conversational support is changing the industry.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

JULY 19, 2021

When asked about the key business benefits they’ve experienced from being able to scale conversational support across their organization, support leaders and decision makers reported: Improved customer retention (60%). Enhanced customer satisfaction (58%). Improved customer acquisition (54%). Increased ROI (54%).

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129