Remove Customer Satisfaction Remove Engineering Remove Enterprise Remove Technical Review
article thumbnail

Digital Transformation Strategies for Enterprises: Key Elements

The Product Coalition

Explore digital transformation strategies for enterprises Have you wondered why digital transformation strategies are a necessity? They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. What is the importance of digital transformation?

article thumbnail

The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Ways API & SDK Solutions Help Product Managers Move Faster

The Product Coalition

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. Here’s how working with APIs and SDKs allows PMs (and the engineers they collaborate with) move faster than ever before.

article thumbnail

Userlane vs Walkme: Which is the best tool for onboarding?

Userpilot

But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. Which is a better choice for you, Walkme vs Userlane, as an enterprise vs. a small business? Userlane and Walkme are both enterprise digital adoption tools. Userlane Reviews.

article thumbnail

Guide to Knowledge Base Creation For SaaS: Steps, Best Practices, and Tools

Userpilot

Knowledge bases offer lots of benefits, including improved customer satisfaction , reduced load of customer support agents , and improved self-service support. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets.

article thumbnail

14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

The Zoho Analytics integration allows you to analyze your customer service activity to evaluate agent performance and track customer satisfaction. Chatdesk Trends automatically tags and identifies patterns in customer feedback from different channels. Zendesk as a search engine. How do I get Zendesk script?

article thumbnail

Continuous Improvement: How It’s Important for Software Developers

The Product Coalition

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Thus, custom software development and engineers face the same challenges faced by the market demand. In the early phases of custom software development, problems and errors are often simple and easy to solve.