Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. It allows you to understand their pain points, needs, and desires so that you can build better products that satisfy genuine market demands. TL;DR Customer feedback is the data you get from your users about your product and their experience.

Feedback Software 69

Feedback Software User Testing Customer Feedback Analytic Tools 69

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

DECEMBER 6, 2022

Read on to learn how to collect and analyze valuable insights, almost on autopilot. User insights sum up your users’ perceptions and feelings about your product or service. Take both positive and negative feedback seriously; they are equally important to building fantastic customer experiences.

Data Visualization 91

Data Visualization Customer Feedback User Testing Feedback Software 91

Userpilot

MAY 9, 2024

The customer onboarding process is essential for product success. From initial sign-up to renewals and upgrades, it guides customers to ensure they have a seamless experience and can easily achieve their goals. The article will teach you how to design an onboarding strategy for your SaaS.

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52

Userpilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. An example of a detailed user flow diagram.

Data Visualization 84

Data Visualization Analytic Tools User Testing Customer Experience 84

Userpilot

JANUARY 23, 2023

It focuses on every aspect of the customer journey , from acquisition to retention. In contrast, traditional business marketing is opinion-based and focused strictly on customer acquisition. To create your growth marketing framework, you must understand your business and its challenges as well as customer pain points.

Analytic Tools 91

Analytic Tools Feedback Software Framework Data Visualization 91

Userpilot

AUGUST 13, 2023

What’s a feature prioritization matrix and how can product teams leverage it to make better product decisions? How to develop your own prioritization matrix. TL;DR A feature prioritization matrix helps product teams decide which features to develop next, focusing on high-impact features and resource optimization.

Data Visualization 87

Data Visualization User Testing Customer Experience Feedback Software 87

Userpilot

JULY 18, 2023

Qualities of a good product manager. How to start your PM career. TL;DR A product manager is in charge of the entire product lifecycle. They oversee the development, design, and delivery of the product and its further growth. Technical product managers are responsible for developing technically complex products.

Data Visualization 85

Data Visualization Product Research User Testing Onboarding KPIs 85

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. They can also help product managers secure key stakeholder buy-in. The more of them your product has, the happier your customers are.

Framework 84

Framework Feedback Software Onboarding KPIs User Testing 84

Userpilot

APRIL 16, 2024

Cons of WalkMe include long contracts, an unintuitive interface , and coding knowledge for in-depth customization. WalkMe offers a quote-based pricing but users have reported $9,000/year entry-level plans. Userpilot is a product growth platform and WalkMe alternative you should consider. Creating product tours in WalkMe.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

FEBRUARY 9, 2023

Use user behavior and product usage data to choose your optimization goals. Apart from product goals , ensure that your optimizations also drive business goals. Use user segmentation to choose the right participants for your experiments and in-app messages to reach out to them.

Product Research 83

Product Research User Testing Feedback Software Analytic Tools 83

Userpilot

FEBRUARY 17, 2023

What product discovery techniques can product managers use to build products that deliver value for their customers? Product analytics and session recordings enable you to analyze user behavior in the product and find areas where they encounter barriers or unnecessary friction.

Product Research 91

Product Research User Testing Data Visualization Analytic Tools 91

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Start with mapping the customer journey. What is a SaaS onboarding funnel?

Analytic Tools 89

Analytic Tools Onboarding KPIs Research Software Feedback Software 89

Userpilot

OCTOBER 26, 2022

An impact map is a visual representation of the connections between the goals you want to achieve, the customers, and solutions. While impact mapping focuses on the interdependencies between the three, a customer journey map is a step-by-step breakdown of the actions your customers need to complete to experience value.

Onboarding KPIs 92

Onboarding KPIs Customer Experience Product Research User Testing 92

Userpilot

MARCH 13, 2024

You need a robust ideation process to bring the right ideas to life and add more value for your users. This guide explains what feature ideation is, what strategies to use to come up with new ideas, and how to focus on the right ones. You can do this by asking key questions related to product gaps , competitor features, and more.

Data Visualization 92

Data Visualization Weak Development Team User Testing Feedback Software 92

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Solid product analytics tools include Amplitude , Google Analytics 4 (GA4) , and Hotjar.

Analytic Tools 73

Analytic Tools Data Visualization Feedback Software Research Software 73

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. This outlines how to launch the product to the right clientele at the right time. Product launch manager job description.

Product launches 90

Product launches Product Research User Testing Research Software 90

Userpilot

APRIL 25, 2022

In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. What is a friction log? What is product friction in SaaS?

Feedback Software 94

Feedback Software Analytic Tools Data Visualization User Testing 94

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

Userpilot

NOVEMBER 26, 2023

This includes promptly identifying and addressing issues, anticipating seasonal trends, and enhancing the customer experience through data-driven experimentation. Let’s explore how Pendo, UserGuiding, and Product Fruits compare when it comes to SaaS reporting.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52