UX Planet

FEBRUARY 21, 2024

The specialist conducts user research, interviews and surveys, analyses data and creates reports that help the team understand the target audience and their needs. 3) Information Architect (IA) : responsible for organizing and structuring information in a product, app or website so that users can easily find the needed content.

Research Software 75

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Userpilot

MARCH 25, 2024

We also show you a few good product tour software tools. TL;DR Product tours are in-app experiences that guide users through the main product features, usually when they start using it for the first time. The main role of product tours is to lead users to the Aha! As such, they are a valuable onboarding tool.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 81

Userpilot

MARCH 28, 2024

It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. TL;DR User analytics is a user research methodology. It involves collecting data about user interactions with the product and analyzing it for patterns.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 4, 2024

TL;DR User behavior patterns are the systematic ways users interact with a website and app. Understanding these patterns helps behavioral designers identify usability issues, spot user needs, and inform future app development efforts. Reduce unnecessary complexity to accommodate the natural tendency of users to satisfice.

Data Visualization 88

Data Visualization Feedback Software Analytic Tools Research Software 88

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. In this article, we’ll go through the main differences between both tools to help you understand which one is better for you. Set up custom events using Google Tag Manager.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Reporting Tools 85

Userpilot

MARCH 14, 2024

Are you wondering what the GA4 path exploration report is? Show how to create the report. TL;DR The GA4 path exploration report provides a visualization of successive or previous actions that users take at a particular stage of the user journey. Next, edit the node settings for each step and customize the report.

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Userpilot

APRIL 7, 2023

This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. TLDR B2B customer insights are the knowledge and information gained by companies that focus on businesses as individual customers.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Research Software 86

Userpilot

JANUARY 16, 2024

This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. TL;DR A review funnel is a system that helps businesses manage customer feedback and increase chances of receiving positive reviews.

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Feedback Software Analytic Tools Data Visualization Systems Review 96

Userpilot

JANUARY 9, 2024

TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Put it all together in a shareable UX audit report.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Research Software 91

Userpilot

OCTOBER 15, 2023

From our guide, you will learn: What product analytics marketing automation is Why marketers should use product analytics How to collect and analyze data to gain actionable insights Key metrics to track Best product analytics tools Let’s get right to it! Why is tracking product analytics in marketing important? Why does it matter?

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 89

The Product Coalition

JULY 29, 2022

The emergence and evolution of data science have been one of the biggest impacts of technology on enterprises. In short, there’s a need to implement technologies that can simplify data gathering, assorting, and managing, now more than ever. The most basic tool that drives ML is an algorithm. billion U.S.

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Userpilot

APRIL 25, 2024

Marketing research is essentially a method utilized by companies to collect valuable information regarding their target market. Through the common practice of conducting market research, companies gather essential information that enables them to make informed decisions and develop products that resonate with consumers.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Product Talk

DECEMBER 13, 2023

We often hear from people that building an opportunity solution tree is hard work. And perhaps one of the most challenging parts of building opportunity solution trees is defining the outcome that you put at the top. Bluestone Analytics, where Thomas works, offers a range of solutions related to data and analysis.

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Data Visualization Analytic Tools Reporting Tools Technical Review 246

Gainsight

MARCH 4, 2024

You want to help them understand how supporting your learners with quality training can pay for itself with platform growth, reduced expenses and increased revenue. Accessible learning content within any platform helps your potential learners get comfortable, confident, and out into their roles as quickly as possible.

Reporting Tools 52

Reporting Tools Data Visualization Onboarding KPIs User Testing 52

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. In this article, we'll go through the main differences between both tools to help you understand which one is better for you. Set up custom events using Google Tag Manager.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Userpilot

JANUARY 15, 2024

Steps to conduct user research and incorporate empathy into your design thinking process. Tools for user research and empathic UX design. TL;DR Empathy-driven design focuses on putting yourself in the user’s shoes and building solutions that cater to real user needs. Best practices for empathic design.

User Testing 100

User Testing Customer Experience Data Visualization Research Software 100

Userpilot

MARCH 6, 2024

Performing trend and product analytics can help you make data-backed informed decisions to stay ahead of the competition. But what exactly is a product trend analysis, how do you conduct it, and how does it help predict future trends to improve customer satisfaction? Track feature engagement in Userpilot.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Research Software 78

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? The best solution is to ask them directly. Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment.

Feedback Software 87

Feedback Software User Testing Customer Feedback Analytic Tools 87

Userpilot

APRIL 19, 2024

TL;DR Market research is vital for making informed business decisions, enabling companies to understand the market, target audience, and competitors, reducing risks, and optimizing marketing communications and product strategies. Market research uses primary market research as an essential tool. Why should you do market research?

Research Software 52

Research Software User Testing Market Research Data Visualization 52

UX Planet

JANUARY 23, 2024

Let’s start, Google Analytics 4 is a powerful web analytics service that provides valuable insights into user behavior, engagement, website conversion, and much more. Exploration Reports : GA4 offers exploration reports for advanced and customized data analysis, giving you deeper insights into user behavior.

Data Visualization 89

Data Visualization Analytic Tools User Testing UX 89

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. They’re building websites, brands, and digital transformation platforms that deliver results and revenue. California is the home of technology and innovation. From user research to prototyping, we apply a human-centered approach to design.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

MAY 24, 2022

Which is best for self-service support : chatbots vs knowledge bases? In today’s competitive business landscape, outstanding customer support is what can help you not only retain existing customers but attract new ones and boost retention. This is particularly important for onboarding a new user. Let’s get started.

Feedback Software 89

Feedback Software Reporting Tools Customer Experience Data Visualization 89

Userpilot

FEBRUARY 27, 2024

These goals can be tracking conversions from trial to paid users and ensuring data collection is aligned with your success metrics. Selecting an analytics tool that supports in-app event naming and tracking is crucial for capturing data on user engagement and server-side interactions. SMART goal-setting framework.

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Analytic Tools Data Visualization Events Onboarding KPIs 94

Userpilot

JUNE 6, 2023

Instead of relying on their hunches and anecdotal evidence, product teams should leverage data to make informed decisions. We also look at various tools that can help you harness the power of analytics to drive your product growth. The purpose of retention and churn analysis is to understand why users stay with the product or leave.

Data Visualization 61

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 61

Intercom, Inc.

MAY 25, 2021

Not only that, but three of those top five slots are messenger-based: in addition to dedicated messaging platforms (such as WhatsApp and SMS), mobile applications with messaging capabilities and web-based live chat come in third and fifth respectively. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Userpilot

MARCH 29, 2024

Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Repair tips for bottom-of-the-funnel leaks: Use interactive onboarding to guide new users. Offer self-service support with a resource center. Implement app usage analysis and convert new users to repeat buyers.

Data Visualization 94

Data Visualization User Testing Analytic Tools Feedback Software 94

UX Studio

OCTOBER 11, 2022

And as we move toward the all-digital world , more and more customers adopt a multi-channel approach , and your business needs to keep up the pace. . People fall in love with the experience , not the technology behind it. Customers Willing to Pay More. Increased customer satisfaction. Reduced customer complaints.

Customer Experience 83

Customer Experience User Testing Analytic Tools Customer Feedback 83

Usersnap

AUGUST 20, 2021

It’s your call to action to go from lousy product experience, customer frustration, and alarming churn rates to outstanding product experience, customer delight, and retention (retention, retention). In this case, such feedback tells you everything you need to know about customer satisfaction levels and overall experience.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

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Userpilot

AUGUST 13, 2023

To avoid it, involve a diverse group of stakeholders, including customers, to ensure more objective and customer-centric prioritization. Instead of relying solely on your intuition, supplement it with insights from market and customer research or feedback to inform prioritization decisions. 2 Overall – 1.2/2=0.6

Data Visualization 87

Data Visualization User Testing Customer Experience Feedback Software 87

Userpilot

NOVEMBER 23, 2023

Cohort analysis is one of the most useful kinds of product analytics reports. For example, acquisition cohorts or users who engaged/didn’t engage with a feature. Finally, use an analytics tool to generate the cohort analysis reports. More complex use cases normally require multiple reports. What is cohort analysis?

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

Userpilot

JUNE 22, 2022

In today's post, we'll explore how in-app help can help you improve customer onboarding. As its name suggests, in-app help is a form of contextual help that's provided directly within the app. In-app help is an effective way for customer onboarding , and it has a lot of benefits. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Userpilot

FEBRUARY 4, 2023

You should pay just as much attention to your freemium users since they can turn into paying customers when you optimize their customer experience. What is a “wow” experience in customer service? WOW experiences occur when the customer experience exceeds user expectations.

User Testing 79

User Testing Customer Experience Customer Feedback Feedback Software 79

Userpilot

FEBRUARY 22, 2024

Thus, it only makes sense that you work hard to retain any customer that makes a purchase. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Why is retaining customers important in SaaS?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

OCTOBER 21, 2022

Customer confidence is the level of trust a B2B prospect has over your brand before feeling “confident” that they have enough information to move forward through their journey. Customer loyalty is based on a relationship you’ve built with a customer after many transactions. What is customer confidence?

Feedback Software 95

Feedback Software User Testing Customer Experience Customer Feedback 95

Userpilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. Deciphering the patterns hidden within the data will help you drive product improvements and enhance user satisfaction. Proactively triggering surveys based on user engagement.

Data Visualization 83

Data Visualization Feedback Software Customer Feedback User Testing 83