Intercom, Inc.

SEPTEMBER 21, 2022

Many of the old-fashioned ways support teams have delivered support in the past – such as using “do-not-reply” emails and keeping customers on hold for hours – just don’t cut it anymore. Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44%

Research Software 118

Research Software User Testing Customer Experience Vision 118

Userpilot

SEPTEMBER 2, 2022

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Education 96

Userpilot

APRIL 9, 2024

Excelling as an all-in-one customer onboarding solution, Userpilot offers interactive onboarding flows, UI patterns , and analytics without the need for coding, making it ideal for web applications but not for mobile apps. Reducing time to value is essential for user retention and product adoption. Knowledge base.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52