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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. What are the benefits of using customer training software?

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How to Measure Software ROI For SaaS Products

Userpilot

TCO includes not only the initial purchase or development costs but also ongoing expenses like licensing, support , training, maintenance, and upgrades. Short-term benefits could be improved efficiency and lower staff workloads, while long-term gains could be higher staff retention, greater customer satisfaction , and higher profits.

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Why Your Entire Company Should Talk with Customers Weekly

Amplitude

If the organization is seeking to drive product innovation, make the case for how engaged product teams—which are listening to customers continuously—will be better able to spot opportunities and be more motivated to solve customer problems. Listen in or take notes as customer facing teams engage in conversations (e.g.