Userpilot

APRIL 21, 2024

Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up. If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start.

Feedback Software 99

Feedback Software Analytic Tools Data Visualization Customer Feedback 99

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! The strategy should also have information about the UX team, processes, and guidelines.

Research Software 91

Research Software Analytic Tools Feedback Software User Testing 91

Userpilot

MAY 1, 2024

Product experience management helps to: Enhance the entire customer journey and deliver personalized experiences. Improve customer retention by delivering exceptional experiences. Increase customer lifetime value by adding more value. Improve customer acquisition with positive word-of-mouth.

Customer Experience 89

Customer Experience Feedback Software Analytic Tools Product Research 89

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Offer contextual help based on user behavior to improve activity and user engagement.

Data Visualization 94

Data Visualization User Testing Customer Experience Analytic Tools 94

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. A customer journey map.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Product Research 81

Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. It also explores 15 strategies that help UX designers build trust in potential users. But, trust is a difficult concept to define or quantify.

User Testing 94

User Testing Customer Feedback Customer Experience UX 94

Userpilot

AUGUST 5, 2023

Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. What is Net Promoter Score (NPS)?

Data Visualization 95

Data Visualization Feedback Software Product Research Analytic Tools 95

Userpilot

SEPTEMBER 8, 2023

Are A/B testing mistakes limiting your ability to drive engagement and conversion? But here’s a fact: many SaaS companies are going about A/B testing the wrong way. 13 AB testing mistakes companies are making: Thinking that A/B tests work for testing landing pages only: It doesn’t. Choose the latter.

Product Research 92

Product Research User Testing Analytic Tools Data Visualization 92

Userpilot

SEPTEMBER 14, 2023

TL;DR Customer segmentation is the process of splitting users into groups based on shared characteristics. There are many different ways to segment and define user segments. There are many types of user segmentation models to choose from. If you want to build advanced user segments easily, give Userpilot a go.

Customer Experience 95

Customer Experience Analytic Tools User Testing Feedback Software 95

Split

MARCH 31, 2023

Testing in production is a software testing method that involves running tests in a live, real-world environment. This type of testing allows organizations to deploy new features and test their performance or run tests to observe how the system responds to different user inputs.

User Testing 97

User Testing Product Research Testing Data Visualization 97

Userpilot

OCTOBER 15, 2023

To inspire you, this article includes a few use cases for trend analysis that you can utilize, such as comparing active users’ trends with trial users, gauging product adoption and usage trends, and understanding what drives customer satisfaction. What is trend analysis? Trend report generated with Userpilot.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

JANUARY 22, 2024

TL;DR A product marketing framework is a structured but flexible approach to positioning and promoting your product. The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. A good growth strategy is also data-driven.

Feedback Software 97

Feedback Software Research Software Analytic Tools Product Research 97

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! Find your brand positioning.

B2B 102

B2B User Testing Research Software Analytic Tools 102

Userpilot

NOVEMBER 30, 2023

Book a demo now and see how you can use our tool to conduct in-app user behavior analysis, segment users for personalized experiences, and A/B test your hypotheses to see what works. What is a conversion rate optimization (CRO) audit A CRO audit is a comprehensive analysis of a customer’s journey on a website or digital product.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 93

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

NOVEMBER 13, 2023

TL;DR Customer enablement includes all the steps you take to provide customers with a positive experience so they can derive maximum value from your product or service. Customer enablement and sales enablement aren’t the same. Customer success enablement focuses on providing customers with the necessary tools for success.

Feedback Software 96

Feedback Software Data Visualization Analytic Tools User Testing 96

Userpilot

FEBRUARY 19, 2024

Impact analysis is crucial for identifying risks, allocating resources, and enhancing customer satisfaction for project success. Create contingency plans, efficiently allocate resources, and implement communication strategies, such as in-app banners , for user notifications on system maintenance.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Reporting Tools 102

TechEmpower - Product Management

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. This shift allows business to reallocate human resources to more complex and strategic roles, or eliminate those positions entirely.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

The Product Coalition

OCTOBER 30, 2023

Unlike featured-based roadmaps, which focus on the delivery and output of capabilities, outcomes-oriented roadmaps prioritize desired outcomes or results — a key element of product strategy. An outcome instead might be to help users find the information they are looking for in half the time. What about the customer’s goals?

Roadmap 116

Roadmap Feedback Software Onboarding KPIs User Testing 116

Userpilot

FEBRUARY 28, 2023

Customer preference feedback shows you which feature or design users like better. In-app rating feedback is a quick way to assess user satisfaction with a particular experience. To collect customer loyalty feedback , use NPS surveys. Passive customer feedback example from Slack.

User Testing 89

User Testing Customer Feedback Feedback Software Product Research 89

Userpilot

JUNE 7, 2023

TL;DR A feature survey is a method of collecting user feedback about existing or upcoming features of your product. Types of feature surveys to obtain valuable feedback: Beta testing feature feedback survey for understanding if the new feature will bring value to users before it’s launched. How can we further improve [Feature]?

User Testing 87

User Testing Customer Feedback Product Research Feedback Software 87

Amplitude

FEBRUARY 1, 2021

It’s about adapting your marketing, product and go-to-market strategy to give your product the best chance at wide market penetration and adoption. In this context, your product launch strategy isn’t just a plan for launch execution. Your Product Launch Process Starts With a Clear Goal and Crisp Positioning for your Product.

Product launches 111

Product launches Strategy User Testing Product Research 111

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 85

Feedback Software User Testing Customer Experience User Friction 85

Userpilot

DECEMBER 23, 2023

It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention. It’s how many users abandon the product. User journey stages.

Analytic Tools 90

Analytic Tools Feedback Software User Testing Customer Experience 90

Userpilot

JULY 4, 2023

There are five segments in the technology adoption lifecycle: Innovators; Early adopters; Early majority; Late majority; Laggards; Some strategies to crossing the chasm include: Create a buzz to help attract the right technology enthusiast to your product early. Use popular platforms like Product Hunt to launch your product to get new users.

Feedback Software 87

Feedback Software Analytic Tools Research Software User Testing 87

The Product Coalition

FEBRUARY 15, 2024

Generative AI enables companies to innovate rapidly, adapt to market changes efficiently, and establish a leading position in their industries. This capability enables businesses to make well-informed decisions, fine-tune strategies, and proactively anticipate market trends, positioning them at the forefront of their industries.

Generative AI 108

Generative AI Data Visualization Reporting Tools Research Software 108

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you access key insights to: Improve free trial to paid conversion rate. Create data-driven product strategies. Reduce customer churn. Delight customers. Metrics to track when conducting behavior analytics: User activation rate. A/B testing. Identify and remove friction.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software User Testing 93

Usersnap

JUNE 27, 2023

Are you ready to take your product from concept to triumph through effective beta testing? The journey from idea to success hinges on the crucial stage of beta testing. But for startups, the challenge of finding 100 willing beta users can feel like an insurmountable obstacle. Let’s dive in and discover the path to success!

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Userpilot

SEPTEMBER 30, 2022

In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue. 15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS.

Customer Experience 86

Customer Experience User Testing Data Visualization Feedback Software 86

Userpilot

NOVEMBER 19, 2023

It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. TrustPulse prompts users to add Optinmonster to their purchase. Probably not.

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Reporting Tools 82

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. Sounds simple, right? Not necessarily. What is SaaS marketing? What are SaaS best practices?

Feedback Software 114

Feedback Software User Testing Product Research Customer Experience 114

Split

AUGUST 18, 2022

However, there are simple testing ideas you can try to make the most of a difficult situation. A second axis to consider is that your customers themselves have less interest in spending. When decisions become difficult to make, A/B tests offer an accurate and reliable estimate. The best approach is to run an A/B test.

User Testing 98

User Testing Customer Experience Product Research Testing 98

Intercom, Inc.

JULY 14, 2020

This poses a real challenge – how can you increase the efficiency of your support team, while still maintaining the high quality experience your customers want and deserve? The growing tension between team burnout and customer demand. Today, customers expect fast, efficient, and personal help.

Customer Experience 224

Customer Experience User Testing Product Research Customer Feedback 224

Userpilot

DECEMBER 7, 2021

Customer-oriented marketing means tailoring your marketing strategy to fit your customers’ needs first, rather than focusing on your business goals only. With a customer-centric marketing strategy, you can improve your customer experience and easily drive product growth by helping new and existing users discover more value.

Feedback Software 96

Feedback Software User Testing Research Software Customer Feedback 96

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. But what strategies work? Implementing an onboarding checklist to help users progress through the customer journey. an engagement loop ).

Analytic Tools 78

Analytic Tools Feedback Software Research Software Customer Experience 78

Userpilot

APRIL 19, 2024

This measurement is more than a statistic—it’s a mirror reflecting your customer’s loyalty and the health of your customer relations. Dive into the Net Promoter Score definition to discover mirror customer sentiment and how it can help redefine your business strategy.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

OCTOBER 4, 2022

These help you understand: how users feel about your product. whether or not the user interface is easy to use. how much time users spend on a feature. where users are facing the most issues. UX metrics are numeric data points that help you measure, analyze, and monitor user experience. Customer Effort Score (CES).

Customer Experience 78

Customer Experience Onboarding KPIs Feedback Software Analytic Tools 78