Userpilot

JULY 13, 2023

Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship. Customer satisfaction measures how well a company’s products or services meet customer expectations with metrics such as Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT) , and Customer Effort Score (CES).

Onboarding KPIs 82

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 82

Userpilot

APRIL 25, 2022

Are you using a friction log to track and prioritize what to improve in your product? In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. Product friction describes anything that causes your users difficulty.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization User Testing 90

Userpilot

JUNE 29, 2024

Such in-depth understanding allows teams to prioritize their efforts to address the key user needs and create personalized experiences that meet their expectations. Which translates into better customer satisfaction, retention, and loyalty. For example, your goal could be to improve customer lifetime value.

User Testing 92

User Testing Data Visualization Customer Feedback Customer Experience 92

Userpilot

AUGUST 18, 2024

Book your place in the summit today to learn more about these prioritization layers and get actionable steps for creating an effective product strategy. Ant Murphy is a product coach and founder of Product Pathways. A sample product manager persona for Userpilot. Who is Ant Murphy? What market gaps have they left?

Data Visualization 87

Data Visualization Strategy User Testing Product Research 87

Userpilot

AUGUST 13, 2023

A feature prioritization matrix is a product management tool that helps teams decide what features to develop next. The criteria usually revolve around feature importance, like its business or customer value , the resources required to build them, like cost or time, and how much they reflect the organization’s values and goals.

Data Visualization 83

Data Visualization User Testing Customer Experience Feedback Software 83

Userpilot

AUGUST 14, 2024

Core principles of product-led design include: User-Centric Design : Prioritizes understanding and addressing user needs and pain points. Simplicity and Intuition : Emphasizes an intuitive product design to enhance user satisfaction.

User Testing 90

User Testing Product Research Customer Experience Feedback Software 90

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. They can also help product managers secure key stakeholder buy-in. Ignores other factors, like customer satisfaction.

Framework 79

Framework Onboarding KPIs Feedback Software User Testing 79

The Product Coalition

JULY 28, 2020

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values. Tools like Asana or Jira can be used for the same.

Data Visualization 78

Data Visualization Analytic Tools Startups User Testing 78

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 77

Feedback Software Analytic Tools Research Software Customer Feedback 77

UX Planet

DECEMBER 15, 2023

How do you plan to set aside a budget to enhance product performance and user satisfaction? Even if UX work seems fine at your organization, know that there are still some things to set a budget for, like improving the product’s creation process, or your customers’ and users’ experiences.

UX 87

UX Development Team Review User Testing Customer Experience 87

CardBoard

AUGUST 18, 2023

And then how do you build this discipline into product management so data saves you time by focusing on the things that will really move the needle? Product metrics are quantifiable measures used to track and assess the status of a product. It can help you understand the long-term value of your users.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Customer Feedback 52

Userpilot

OCTOBER 26, 2022

When do you need it and how does it help product managers build better products? Impact mapping is a collaborative strategic planning technique used by product managers, product owners , and senior technical leadership, who work mostly in Agile software delivery. Impact mapping starts with goal setting.

Onboarding KPIs 88

Onboarding KPIs Customer Experience Product Research User Testing 88

Userpilot

JULY 29, 2024

And that’s why it’s necessary to adopt the right product management frameworks (the blueprint!) to guide product teams at every stage. Top-notch products. So, which product management frameworks should your team use? The result? Let’s get right to it. Book a demo now to see it in action.

Framework 72

Framework Feedback Software Analytic Tools Onboarding KPIs 72

Userpilot

JULY 28, 2024

They focus on the overall user experience (UX) and user interface (UI), ensuring that the product is both functional and aesthetically pleasing. Product designers collaborate with cross-functional teams, including product managers , developers, and stakeholders, to align design goals with business objectives.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JULY 25, 2024

They focus on the overall user experience (UX) and user interface (UI), ensuring that the product is both functional and aesthetically pleasing. Product designers collaborate with cross-functional teams, including product managers , developers, and stakeholders, to align design goals with business objectives.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

DECEMBER 6, 2022

Product managers spend an incredible amount of time digging for user insights to uncover patterns that will drive product growth. UX research insights are important to the product design process because they help to: Create a customer-focused product. Let users provide feedback on demand.

Data Visualization 87

Data Visualization Customer Feedback User Testing Feedback Software 87

ProductPlan

FEBRUARY 18, 2020

Yet product managers generally love what they do and find the role quite fulfilling. However, there’s often a disconnect between aspects of the job that make product managers happy and the metrics upon which they’re judged. When this occurs, product managers must focus on goals unaligned with their passion.

Customer Experience 59

Customer Experience Product Research Customer Satisfaction Reporting Tools 59

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. When implemented effectively, it transforms businesses.

Data Visualization 76

Data Visualization User Testing Analytic Tools Customer Feedback 76

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place!

Analytic Tools 72

Analytic Tools Feedback Software Onboarding KPIs User Testing 72

Userpilot

JULY 28, 2024

They focus on the overall user experience (UX) and user interface (UI), ensuring that the product is both functional and aesthetically pleasing. Product designers collaborate with cross-functional teams, including product managers , developers, and stakeholders, to align design goals with business objectives.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JULY 14, 2024

They focus on the overall user experience (UX) and user interface (UI), ensuring that the product is both functional and aesthetically pleasing. Product designers collaborate with cross-functional teams, including product managers , developers, and stakeholders, to align design goals with business objectives.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

NOVEMBER 21, 2022

Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. Their job is to support the product management function.

Product launches 85

Product launches Product Research User Testing Research Software 85

Userpilot

JULY 21, 2024

Product designers can enhance their workflow by utilizing various tools: Userpilot aids in user onboarding and engagement, while Monday and Jira Software streamline project and product management, etc. Looking into tools for product designers? Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Pragmatic Marketing

JANUARY 17, 2017

A roadmap is a plan for your strategy that maps out the direction of your product. Ideally, it’s a high-level visual summary that helps product managers get everyone on the same page. A product roadmap isn’t simply a list of features or the backlog. Successful product managers keep the roadmapping strategy high-level.

Roadmap 70

Roadmap Strategy Vision Customer Experience 70

Userpilot

SEPTEMBER 10, 2024

Are you frustrated with how your users are underutilizing your product, complaining about it, and not realizing the value that it has to offer? It’s probably because you’re lacking in some of the product management fundamentals. Want to take product management to the next level?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

UX Studio: Product Management

MARCH 19, 2021

User perception. and so on… Let’s be honest, it is really challenging for a product manager to decide and find the right mix of features to push through design and development. Identifies important features that users are unhappy with. Relies a lot on user scoring. What competitors have. Speed to market.

Product Research 109

Product Research User Testing Development Customer Experience 109

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Understanding the Aha moment for your users. How do your users feel?

Analytic Tools 84

Analytic Tools Onboarding KPIs Research Software Feedback Software 84

The Product HQ

FEBRUARY 1, 2023

Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. Potential technical program managers must keep this unique communication challenge in mind. This article provides you with various core skills beneficial to your search.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Userpilot

APRIL 23, 2023

We also look at how product managers can use Userpilot to implement product metrics frameworks. TL;DR A product metrics framework is a set of metrics used to measure the performance and success of a product so that you can improve it. The Pirate/AARRR product metrics framework. And how to choose one?

Onboarding KPIs 75

Onboarding KPIs Framework Analytic Tools Feedback Software 75

Userpilot

MARCH 14, 2024

In the article, we show product managers how to understand how users navigate before getting activated in a SaaS product, how to product analytics to choose the best path to activation, and share 8 tried-and-tested activation strategies. All that is to help you optimize your user journey and boost product adoption.

Data Visualization 86

Data Visualization Customer Experience User Testing Customer Feedback 86

Userpilot

JULY 17, 2024

Product management is an essential practice that must be done well to ensure that your product remains competitive in the industry. And that necessitates implementing the right set of product management principles to make correct product decisions. They ensure that your product abides by its basic values.

Data Visualization 80

Data Visualization Product Research User Testing Analytic Tools 80

Folding Burritos

DECEMBER 4, 2019

I talk to a lot of PMs and I ask them (and everyone who subscribes to my newsletter) the same question: what’s your biggest struggle as a Product Manager? Having put together a fairly popular resource on product prioritization methods, I would’ve hoped the situation to be different. That’s our real job as Product Managers.

Customer Experience 585

Customer Experience Research Software Product Research User Testing 585

ProductPlan

APRIL 25, 2023

And instead of catchy monikers, they tend to go by the more humble titles of “product manager” and “ product operations.” Product operations vs. product management It’s never product operations vs. product management. This includes freeing up product managers for other tasks.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Weak Development Team 52

Usersnap

SEPTEMBER 29, 2023

It’s about aligning feedback with your product goals and the company’s vision A simple framework you can use: Impact vs. Effort: How impactful is the feedback, and what’s the effort required to implement it? Customer Satisfaction: Can addressing this feedback significantly improve customer happiness or retention?

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

APRIL 27, 2023

TL;DR Customer feedback is the data you get from your users about your product and their experience. Customer feedback allows you to drive customer success, improve customer satisfaction , boost customer loyalty, and make informed product decisions. Increase customer retention ?

Feedback Software 65

Feedback Software User Testing Customer Feedback Analytic Tools 65

Userpilot

APRIL 16, 2024

Try Userpilot and Take Your Product Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is WalkMe? WalkMe is a cloud-based platform that helps product managers and customer success managers manage in-app experiences for either their own products or third-party products.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52