Remove Customer Satisfaction Remove Product Marketing Remove Tableau
article thumbnail

Top PLG Product Manager Roles (+ Candidate Spotlight)

Userpilot

Last 2 professional positions Senior Growth Manager (PM) Postman (June 2024September 2024): Led product and growth strategy for Postman’s global student programs, impacting over 1M users across 100+ countries. Drove a 2x improvement in 10-month retention and boosted acquisitions by 40% through user-generated content.

article thumbnail

Key Product Dashboards Product Managers Need For Monitoring Product Health

Userpilot

Product usage metrics , for example, the Customer Engagement Score , give the product managers a general overview of how the product is performing. Revenue and product growth-related metrics show how well the product is meeting the company’s goals. Customer satisfaction score and related metrics.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Best Resources for Customer Experience Analysts

Userpilot

TL;DR This is a professional who evaluates and improves the interactions between a company and its customers, enhancing user satisfaction and retention. Essential tools for customer experience analysts include Userpilot for user onboarding, Zendesk for customer support, and Tableau for data visualization.

article thumbnail

The Ultimate Guide to Effective Product Market Research in SaaS

Userpilot

Product market research is essential for comprehending your customer base, competition, and the prevailing trends within the industry. It involves collecting and evaluating information that can guide you in making well-informed decisions about your product offerings.

article thumbnail

How to Become a Customer Experience Analyst [+Tools and Resources]

Userpilot

TL;DR A customer experience analyst is a professional who evaluates and improves the interactions between a company and its customers, particularly in the SaaS industry, analyzing data to enhance user satisfaction and retention. Customer experience analysts utilize various tools to streamline their work.

article thumbnail

Built for you: Behind conversation topics and custom reports

Intercom, Inc.

To understand a bit more about the launch, we’ve gathered some of the folks behind it: Thomas Creighton de Farias – Senior Product Education Producer. Orinna Weaver – Senior Product Marketing Manager. Rati Zvirawa – Product Manager. Tanya Sivo – Product Designer. What does it mean for you on a day-to-day basis?

article thumbnail

How to Become an Experience Strategist [+Tools and Resources]

Userpilot

TL;DR An experience strategist designs and optimizes user experiences across different touchpoints to enhance customer satisfaction and engagement. They combine insights from user research , data analytics, and design thinking to create cohesive and compelling experiences that align with business goals.