Remove Customer Satisfaction Remove Product Research Remove Software Improvement
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Behavior Patterns UX: 8 Types & How to Identify Patterns With Data Analysis

Userpilot

Looking for ways to uncover behavior patterns (UX) and optimize your product experience? In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Six methods to identify behavioral patterns that influence user behavior. Book a demo now to begin.

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. Customer education platforms are software specifically designed to make onboarding and continuous user education easy. What is customer education? Faster product adoption.

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Four beliefs shaping our vision for customer support

Intercom, Inc.

In the support world, we still have a long way to go to rebuild these customer relationships. For many customers, today’s support is time-consuming and frustrating. Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44%

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9 Best Onboarding Platforms for SaaS Companies

Userpilot

TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. They also offer feedback features and analytics to support data-driven decision-making. Reducing time to value is essential for user retention and product adoption.

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How (Industrial) Hardware Is Different from (B2B) Software

Mironov Consulting

Product are products, yes? When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. To answer threats from software-only competitors.