Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. What is customer education? Onboard customers more quickly and r educe time to value.

Feedback Software 94

Feedback Software Analytic Tools Reporting Tools Data Visualization 94

Gainsight

SEPTEMBER 26, 2023

Today, CS teams must adopt digital tactics to scale efficiently, while serving their customers the seamless blend of digital and in-person experiences they’ve come to expect from technology providers. What’s Digital Customer Education? On top of that, creating power users via certifications fuels customer advocacy.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

UX Studio: Product Management

MARCH 12, 2019

Read the full report here. Also, these themes that the report describe don’t come as news to a lot of designers. The four themes that formed the basis of the busines value of design scoring system they used include: 1. User experience. Break down internal walls between physical, digital and service design.

Data Visualization 90

Data Visualization Reporting Tools User Testing Research Software 90

PMLesson's Ace the PM Interview

JUNE 9, 2020

illustration by Ouch.pics Now, before we continue, let's clarify what the term program is actually referring to. For example, imagine that a CTO is looking to develop and bring to market a software product. They would then formulate a program charged with the software delivery, of which a TPM would manage.

Reporting Tools 98

Reporting Tools Fractional CTO Fractional VPE CTO 98