article thumbnail

Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. What are the benefits of using customer training software?

article thumbnail

How to Measure Software ROI For SaaS Products

Userpilot

When investing in third-party SaaS applications, you still need to assess estimated returns, implementation, and staff onboarding and training costs but not development or maintenance costs – that’s on the vendor. Staff onboarding and training costs. Assess estimated returns over the software’s whole lifetime.

article thumbnail

Why Your Entire Company Should Talk with Customers Weekly

Amplitude

If the organization is seeking to drive product innovation, make the case for how engaged product teams—which are listening to customers continuously—will be better able to spot opportunities and be more motivated to solve customer problems. Figure 3: Examples of Customer Engagement. Do customer support.