ProductPlan

MAY 22, 2024

Here are a few examples based on what we’ve seen from our customers: Financial Services : Customers are experiencing an average transaction processing delay of 48 hours, leading to a 15% increase in complaints and decreased customer satisfaction.

Product Research 94

Product Research Telecommunications User Testing User Friction 94

Userpilot

APRIL 11, 2023

CRR is often influenced by multiple factors, from customer service to customer experience and anything that impacts customer satisfaction. Retention strategies that can improve your CRR include: Segmenting customers and creating personalized experiences to increase the customer’s lifetime value.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization User Testing 91

Usersnap

SEPTEMBER 19, 2023

This isn’t just about analyzing “happy” or “sad” emojis – it’s about getting to the nitty-gritty of customer sentiments, needs, and desires. ” and “Meh” faster than you can say “customer satisfaction.” What are Customer Insights AI?

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Centercode

NOVEMBER 14, 2019

As the market continues to lean into video streaming, the trends surrounding its adoption and satisfaction are becoming increasingly relevant for device makers, video content producers, telecommunications companies, and anyone who wants to take even a small slice out of this growing pie. So what does the research show?

Reporting Tools 63

Reporting Tools User Testing Telecommunications Research Software 63

Split

JULY 27, 2023

By using feature toggles, enterprises can reduce downtime associated with more traditional deployment methods, allowing for greater customer satisfaction through faster delivery of new features. Another example of successful implementations with SaaS feature toggles can be seen at a major multinational telecommunications company.

Feedback Software 52

Feedback Software Software Review Systems Review Technical Review 52

Userpilot

AUGUST 30, 2023

Dave advocates a more dynamic and customer-centric approach. In this eye-opening session, he reveals: The key to consistently delivering value, driving customer satisfaction, and fostering innovation. Ways to truly know what customers want. Connect with Matt on LinkedIn.

Customer Experience 95

Customer Experience User Testing Customer Feedback Research Software 95

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely.

Generative AI 109

Generative AI Customer Communications Technical Review Reporting Tools 109