Intercom, Inc.

APRIL 13, 2021

A large part of making this belief a reality is the idea of running less software. For this reason, we chose to run exclusively on AWS and wherever possible, we make use of battle-tested AWS services, be it RDS Aurora for our relational databases, the Simple Queue Service (SQS) for our async workers or ElastiCache for our caching layer.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

APRIL 21, 2024

Create a knowledge base so customers can self-service solutions instead of contacting support. Track whether your support documents are helping customers and refine them accordingly. Similarly, when it comes to customer support tickets, they don’t like having to wait for a solution.

Feedback Software 103

Feedback Software Analytic Tools Data Visualization Customer Feedback 103

Alchemer Mobile

JUNE 14, 2023

This new addition to the Alchemer Mobile product is a direct response to customer feedback, bringing forth a host of powerful new capabilities, including, seamless integration of real-time metrics and raw data into your reporting and business intelligence (BI) tools of choice and complete API key management with enhanced security.

Data Visualization 130

Data Visualization Feedback Software Customer Feedback Reporting Tools 130

Usersnap

JULY 3, 2023

If you’re new to the bug tracking system, issue management or web development in general, you might wonder what a bug report is. We did cover a lot of topics in the area of bug reporting. Examples of bug reports 3 samples of bug reports So… what is a bug report? This has since changed though.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

eG Innovations

MARCH 31, 2022

The majority of monitoring and management solutions used in enterprises provide their customers with APIs (Application Programming Interfaces) and a CLI to facilitate DevOps type workflows. This integration minimizes user intervention in the configuration of the monitoring system. see documentation for more details ).

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization User Testing 52

Userpilot

MARCH 25, 2024

We also show you a few good product tour software tools. Userpilot is a product growth platform with analytics, feedback, and user engagement features, which make it a perfect tool for creating product tours. Adoption is the stage when users start using the product as the go-to solution to their problems.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

UX Planet

FEBRUARY 1, 2024

Social Impact Improving access to efficient finance management tools can reduce financial stress and improve individuals' overall well-being. By promoting financial literacy and providing tools for effective budgeting and planning, the application can empower users to make informed financial decisions.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Reporting Tools 87

Userpilot

JULY 11, 2022

What are the golden rules of great customer service and why should you utilize them? The reputation of your company depends on the quality of service you provide to your customers. Customer service is the support given to customers both before and after they buy and use the product or services you offer. Increase revenue.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

JANUARY 9, 2024

Put it all together in a shareable UX audit report. There are several UX audit tools to consider when looking for options. Here are the 10 usability best practices about key user flows to keep in mind: Communicate system status so users know what is going on. Keep error messages simple and include a constructive solution.

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Research Software 103

Usersnap

MAY 17, 2023

But what if I told you there’s a game-changing solution? Website annotation tools can enhance collaboration and communication among online communities and provide valuable insights and suggestions for web developers, product managers and content creators. That’s where website annotation tools come into play! website.

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

Modus Create

AUGUST 31, 2021

Project management software includes a broad spectrum of tools. Although all of them are designed to simplify collaboration, not every tool targets the same piece of the puzzle. To know which project management tool your team should consider, you need to understand what collaboration challenges you are experiencing.

Feedback Software 93

Feedback Software Reporting Tools Customer Experience Software Review 93

Userpilot

APRIL 7, 2023

This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Research Software 96

Userpilot

OCTOBER 20, 2023

Tools like Userpilot, Brand24, and MonkeyLearn can help you conduct your sentiment analysis more efficiently, plus gather more detailed insights. This could include analyzing sentiment for online reviews manually, using social media monitoring tools, or a combination of the two. Social media mention/reach reporting dashboard.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

AUGUST 23, 2023

This change has been primarily driven by increased access to analytics tools like Userpilot that help businesses achieve product growth. TL;DR A product analyst is a professional who uses data analysis and insights to evaluate and improve the performance of a product or service. Business skills: Business analysis and business acumen.

Data Visualization 93

Data Visualization Reporting Tools Analytic Tools Research Software 93

Atlassian

FEBRUARY 9, 2022

That’s the thinking behind Atlassian IT’s service desk consolidation project. Why we built a new service desk. Service management easily tops the list of essential IT functions. Every so often, IT teams need to reevaluate their solution to make sure it’s still operating effectively for the organization and its employees.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Reveal

JUNE 15, 2023

Reveal Embedded Analytics Reveal is an industry-leading embedded analytics solution that aims to provide ease of use for integrating powerful analytics capabilities into applications. That means your analytics solution must be built from the ground up with an embed in mind first, just like Reveal is.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

UX Studio: Product Management

SEPTEMBER 25, 2017

After our team at UX Studio started using product management tools, the time spent on communication surprisingly decreased. Coordinating designer and developer teams simultaneously while reporting to the boss via email becomes a drag. Collaboration tools. We simply cannot overemphasize the importance of collaboration tools.

Data Visualization 111

Data Visualization Feedback Software Reporting Tools Analytic Tools 111

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software 119

Research Software Feedback Software Reporting Tools Data Visualization 119

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. Combining self-service support with full-service support allows users to overcome even the most complex issues.

Analytic Tools 95

Analytic Tools Feedback Software Product Research Data Visualization 95

Userpilot

MARCH 27, 2024

If you need to improve your platform's usability and user engagement, why not book a Userpilot demo to see how you can implement your navigation strategy? For complex websites or apps, a well-designed secondary navigation system leads to a more intuitive and efficient user journey. What is secondary navigation?

Feedback Software 105

Feedback Software Research Software Data Visualization Product Research 105

Mixpanel

OCTOBER 15, 2021

Healthcare brands that practice A/B testing and personalization are 5x more likely to report faster growth than those that do not, according to a study by the A/B testing and personalization platform Kameleoon and Forrester Research. Our investments in analytics and optimization solutions are being put to good use.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Healthcare 59

NextBigWhat

DECEMBER 25, 2020

Product roadmap tools enable companies to manage their products, evaluate their life cycles as well as communicate the product’s goals and progress to their team members and management. Here is the list of top 10 product roadmap tools, curated for you. Cardboard is a wonderful solution suitable for businesses of all kinds.

Feedback Software 52

Feedback Software Data Visualization Reporting Tools Roadmap 52

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 29, 2022

What user onboarding software do you need to buy to equip them? A customer onboarding specialist is the one who ensures that the customer has a successful experience with the product or service from the very beginning. What do they do? What salary do they get? And what skills they should possess? Ready to dive in? Let’s go!

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Reporting Tools 96

Usersnap

NOVEMBER 16, 2021

Working with Chrome offers access to an immense repository of Chrome extensions and tools which make our daily tasks less of a chore. With the built-in developer tools, there seems to be no further need for more tools. It’s super-easy to provide visual feedback on prototypes or report bugs with this Google extension.

Feedback Software 145

Feedback Software Analytic Tools Data Visualization Reporting Tools 145

Userpilot

MARCH 16, 2023

TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. UserGuiding is a cloud-based digital platform that provides onboarding solutions for teams. The platform allows you to build product tours and walkthroughs without any coding. UserGuiding’s dashboard. What is UserGuiding?

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

The Product Coalition

MARCH 15, 2023

If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. There are challenges unique to financial services that become magnified when dealing with mobile devices. This can be done by collecting documentation like a Passport or ID card.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Research Software Data Visualization 126

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! What Software Does a Product Manager Need?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

DECEMBER 22, 2023

AI-writing assistants are excellent tools for repurposing product documentation and content or refining existing microcopy. This support enhances their trust in the platform, especially when they encounter challenges or need to make important decisions. When navigating a complex highway system, they are absolutely priceless.

Analytic Tools 104

Analytic Tools Feedback Software UX Data Visualization 104

Revulytics

DECEMBER 19, 2017

This release enables software providers of Java 8+ applications which run on Windows, Mac, and Linux to integrate our Usage Intelligence solution with a native Java SDK and benefit from valuable software usage insights and in-application messaging. The Java SDK and documentation are available at [link]. Java VM Details.

Data Visualization 54

Data Visualization Reporting Tools Analytic Tools Dashboard 54

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. Enter ChatGPT, a powerful tool that uses natural language processing to understand queries and provide human-readable responses.

ChatGPT 101

ChatGPT Data Visualization Onboarding KPIs Research Software 101

ProductPlan

FEBRUARY 8, 2022

Implementing or optimizing systems and processes. Implementing or Optimizing Systems and Processes. Even the best systems and processes need a champion to ensure they run smoothly. A product operations manager can optimize the product team’s systems and processes. Ensuring timely, audience-appropriate communication.

Data Visualization 94

Data Visualization Reporting Tools Feedback Software Analytic Tools 94

Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 Permit is a full stack plug and play tool that allows product teams to decouple policies from code by introducing permissions on the front end, backend and via no-code drag and drop elements. which gives product teams AI super powers.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 21, 2024

TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience.

User Testing 104

User Testing Analytic Tools Research Software Feedback Software 104

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Or is it about refining, documenting, and shepherding the ongoing use of established processes?

Data Visualization 97

Data Visualization Reporting Tools Analytic Tools Research Software 97

Gainsight

SEPTEMBER 21, 2020

Standard best-practice configurations: The Professional Services team identified the most common configuration starting points applicable to most customer implementations: Setup CRM Connector – Connect to Salesforce, Dynamics CRM, HubSpot, and other CRMs. So, we started making some changes to the way we ran our implementations.

Reporting Tools 75

Reporting Tools Customer Experience Data Visualization Feedback Software 75