Intercom, Inc.

AUGUST 18, 2020

In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Specify who can start a conversation from the Messenger to prioritize and manage your inbound support volume during busy times.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Userpilot

APRIL 7, 2024

Track relevant milestones in a customer journey that reflect desirable user behavior, like downloading a Chrome extension, and then monitor how many users behave in that manner. Analytics dashboards. Userpilot's analytics dashboard lets teams place relevant metrics (such as active users , session duration , feature adoption , etc.)

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Intercom, Inc.

JUNE 1, 2021

Download your copy of the thought leadership paper now. For TrueCommerce , proactive support has reduced their inbound conversation volume by 20%. Look for something with customizable, visual dashboards that allow you to create custom reports. Sound familiar? The results speak for themselves.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

MARCH 31, 2021

Download The Ultimate Guide to Conversational Support. We recommend setting a benchmark you can track progress toward for key metrics like: Rate of new inbound conversations. Support metrics on their own are just numbers on a dashboard. Learn the latest strategies for your most personal, efficient support team yet.

Data Visualization 213

Data Visualization User Friction Customer Experience Customer Satisfaction 213

Usersnap

JANUARY 20, 2023

It is an interactive conversation between a real person and a customer, who can ask questions, access product downloads, or learn about new features. It offers an easy-to-use and unlimited-seats dashboard to track incoming tickets, assign agents, and reply to customers (which are sent back to your users by email).

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

JULY 19, 2021

Send a link to new users to download a mobile app for their device. Segmentation in Userpilot dashboard. Hubspot – a CRM that focuses on inbound marketing, tracking, and monitoring user engagement. Send a personalized in-app welcome message when a new user signs up. Announce the launch of a new feature to relevant users.

Analytic Tools 97

Analytic Tools Research Software Reporting Tools Customer Communications 97

Userpilot

JULY 20, 2023

For example, a few processes that you could automate within Levity include: Downloading attachments from emails Reviewing inbound documents Uploading files to cloud storage solutions Paying invoices Updating customers/clients on their order status And more! Source: Microsoft Power BI.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Reporting Tools 79