Intercom, Inc.

JUNE 13, 2022

Increase engagement with enriched mobile push messages. A picture is worth a thousand words and now you can add images to your outbound mobile push messages to increase open rates. Teams can create contextual, personalized, and engaging push messages – without using any code! New additions to our favourite features.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Download The Ultimate Guide to Conversational Support. Educate customers on new features.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Intercom, Inc.

DECEMBER 6, 2019

Not that long ago, the notion that you could send a message straight into the pockets of millions of people, capturing their attention at the touch of a button, would have sounded like the stuff of a marketer’s dreams – but that’s exactly what push notifications offer. Types of messages that provide value. Behavior-based messages.

User Testing 138

User Testing Marketing Customer Experience Data Visualization 138

Intercom, Inc.

SEPTEMBER 7, 2022

Include a basic message, embed an explainer video, or connect your Tooltip to the rest of Intercom – empowering you to share relevant Articles, kick off a Product Tour, prompt a survey, and more. There may be times where you need to reach out to an individual user directly with an important request or message.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118

Userpilot

APRIL 7, 2024

Track relevant milestones in a customer journey that reflect desirable user behavior, like downloading a Chrome extension, and then monitor how many users behave in that manner. Analytics dashboards. Userpilot's analytics dashboard lets teams place relevant metrics (such as active users , session duration , feature adoption , etc.)

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Reporting Tools 90

Intercom, Inc.

AUGUST 18, 2020

Three new dashboards for conversations, support effectiveness, and team performance give you the ability to see what type of issues are taking up the most time, monitor your team’s workload, and optimize your support team’s performance. Keep tabs on key metrics by downloading or subscribing to the reports that matter to you.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Usersnap

JANUARY 20, 2023

It is an interactive conversation between a real person and a customer, who can ask questions, access product downloads, or learn about new features. CRM tools are made up of several elements, including forms for collecting feedback, an email hub, and/or instant messaging platforms.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52