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UX Research Process: A Step-By-Step Framework

Userpilot

To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. This includes data from your analytics tools (e.g. Use your product analytics tools or customer feedback to identify the relevant segments or user cohorts.

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10 User Persona Examples for SaaS Products and How to Create Them

Userpilot

Looking for user persona examples to inspire your research, or (product) marketing strategy? But it’s an absolutely critical step for any SaaS strategy. All in one dashboard. Creating a user persona can be hard sometimes. In this article, we’ll take a quick look over what a user persona is and how to create one.

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7 Methods To Collect Customer Feedback for SaaS [+ Examples]

Userpilot

Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers. The following is Brand24’s report on keyword mentions.

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Best Online Engagement Tools For Interacting With Your Customers Across Their Journey

Userpilot

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. It can be integrated with your tech stack easily.

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20 Customer Retention Strategies to Drive Up the Numbers in 2024

Userpilot

Looking for customer retention strategies to enhance your product performance in 2024? Read to learn 20 strategies to help you better satisfy your customer needs and desires, provide an excellent product experience, and retain customers over the long term. Provide excellent customer support, both high-touch and self-service.

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Voice of Customer: Why VoC should lead your product development process

Usersnap

In this article you will find out why incorporating the voice of customers to your strategies can bring your business success. Adjust your products and services to perfectly fit customer needs. In this era where new technology pops up every day, you are required to constantly make changes to your products. Development.

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UserGuiding for Self Service Support: Features, Pricing, and Review

Userpilot

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!