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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

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Top 12 Product Adoption Software in 2024

Userpilot

Analytics dashboard : Track all your adoption-related metrics in one simple dashboard. Userpilot analytics dashboard. The entry-level plan contains enough features for most mid-market SaaS companies, while the Enterprise plan is designed for larger companies. Use heatmaps to track feature engagement data.

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9 Best Onboarding Platforms for SaaS Companies

Userpilot

Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions. There are a few benefits of investing in a dedicated onboarding system. It doesn’t stop there.

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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

Building an in-app knowledge base to address common issues and reduce user friction. Triggering upsells strategically based on user engagement and value addition. Encouraging referrals and reviews to expand word-of-mouth. This can involve asking your most loyal users to write a G2 review. Churnzero dashboard.

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24 Customer Retention Marketing Tactics to Grow Your Customer Base

Userpilot

Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance. Implement a retention dashboard to track vital metrics across user segments. For example, personalize their dashboards with shortcuts to the most important features and the onboarding experiences to help them discover them.

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14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard. With Agent Dashboard , you can integrate Looker, Power BI, and Tableau dashboards into Zendesk. Moreover, Userpilot allows you to integrate the Zendesk engine to search its knowledge base.

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We made ITSM easier – here’s how

Atlassian

The size of our workforce grew, increasing the load on the existing system. From the start, we knew this was an opportunity to build a system that provided plenty of useful analytics, and we needed a way to see them, so we developed a reporting dashboard.”. Analytics can be filtered by system, team, issue, and request type.