Userpilot

JANUARY 15, 2024

This is especially true when trying to implement an in-app support infrastructure within your platform. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! Want to improve your fintech customer experience?

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

OCTOBER 31, 2023

As you read through, you will learn the different UX data types and how to measure them. We will also go over free and paid product analytics tools that can help facilitate the process. Quantitative UX data is measured and expressed in numbers, such as page views, clicks, time on page, CSAT and NPS scores, etc.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Research Software 104

Userpilot

JANUARY 9, 2024

This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. But the question is, how do you conduct a UX audit, what quantitative data should you look at, and what does a good UX design even look like? Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. A good adoption solution requires an engagement layer for in-app guidance.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

FEBRUARY 25, 2024

Discover the critical stages of each funnel and tools that help you gather actionable insights. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Identify drop-off points from the report.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

OCTOBER 20, 2023

What’s the best funnel optimization tool for SaaS companies? If you’re looking for the answer to this question, I don’t envy you as there are plenty of excellent platforms out there. In this article, we look at 10 product analytics tools that you should consider when making your choice.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. Book a demo to learn more.

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? Key features to look for when shopping around for marketing tools. What are marketing analytics tools?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

FEBRUARY 20, 2023

We also have a quick look at Userpilot as an alternative for each of the tools. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Pendo is a product adoption platform famous for high-quality analytics solutions. Pendo Dashboard.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

OCTOBER 17, 2023

Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends. Leverage event data to perform funnel analysis and identify areas of friction within the conversion process, then fix them. Since you need the right tools to follow a customer insights strategy.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

The Product Coalition

JULY 13, 2022

Learn how the other solutions compare. If you’re shopping around for a mobile app analytics platform before biting the bullet with Fullstory, you’ve landed in the right place. FullStory is a robust web and analytics tool but there are platforms out there that may specialize in one of the features you want. Learning curve.

Data Visualization 110

Data Visualization Analytic Tools Feedback Software Reporting Tools 110

Userpilot

SEPTEMBER 11, 2023

In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights. Better customer service with greater satisfaction and reduced time to resolution. NPS analytics dashboard in Userpilot. Tag feature event data in Userpilot. In-app messaging with Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Heap vs Pendo? Book the demo!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MARCH 25, 2024

Behavior Flow analysis was one of the key reports in General Analytics. In the article, we show you how to replicate the behavior flow report in GA4. We also introduce Userpilot product analytics as an alternative solution. The report mapped out all user actions leading up to a conversion goal.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Reporting Tools 102

Userpilot

MARCH 28, 2024

It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. Next, define your goals to give focus to the process and choose adequate analytics tools. Once you implement the solutions, release them gradually and iterate on them.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

FEBRUARY 29, 2024

Tools for insightful user behavior analytics. Tools such as Userpilot and Google Analytics are effective for this purpose. Feature and events reports. Choose the right type of analytics report. Userpilot’s product usage dashboard. Funnel analysis report created in Userpilot. Funnel analysis.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software User Testing 105

Userpilot

MARCH 19, 2024

You will also find the best tools for the job and learn about key behavior metrics to monitor for tracking user patterns. 7 types of reports to help measure user engagement patterns: Trend analysis. Feature and events reports. Ready to start tracking user behavioral analytics for your tool? Click rate. A/B testing.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Customer Feedback 104

Userpilot

APRIL 7, 2023

This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

The Product Coalition

JULY 13, 2020

In order to be data-driven, one has to carefully consider the product analytics tools he is using. However, there are so many vendors on the market that it can easy to lose track of which tools are worth consideration. What is a Product Analytics Tool? What is a Product Analytics Tool?

Data Visualization 78

Data Visualization Analytic Tools Research Software Feedback Software 78

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

MARCH 12, 2024

Read on to also find tools that can help you collect data, identify trends, and engage users to set your product growth on the right path. User behavior analytics is important because it can help you eliminate friction, optimize your UI/UX , identify patterns, and reduce churn by detecting at-risk customers. UI/UX optimization.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. The tool can get a bit buggy. Then you're in the right place!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

APRIL 22, 2024

The best customer success tools include Userpilot, ChurnZero, and Gainsight. It involves understanding your customers’ needs, goals, and challenges—as well as providing them with the right solutions, support, and guidance to help them succeed. Triggering exit surveys to understand reasons behind churn and improve customer experience.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

JUNE 6, 2023

We also look at various tools that can help you harness the power of analytics to drive your product growth. Apart from product teams, product analytics benefit product marketing managers , UX designers , customer success managers, and developers. Amplitude and Google Analytics are two product data analytics tools worth considering.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

FEBRUARY 19, 2024

TL;DR Impact analysis evaluates the potential consequences of changes in a project, system, or process to inform decision-making and preparation. Impact assessment uses organizational, McKinsey 7S, and tools-based methods for goal alignment and data-driven insights. Whatever it is, it’s not good.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Read on to find out! Userlane Reviews.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

OCTOBER 15, 2023

From our guide, you will learn: What product analytics marketing automation is Why marketers should use product analytics How to collect and analyze data to gain actionable insights Key metrics to track Best product analytics tools Let’s get right to it! Custom event tracking in Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Despite its strengths, the app has some obvious drawbacks: high cost, steep learning curve, and lack of real-time data reporting. Pendo is a digital adoption platform (DAP). Pendo dashboard. What is Pendo?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

SEPTEMBER 22, 2021

To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. In addition to that, we will analyze some of the best engagement platforms available. The right in-app engagement software will help you to increase in-app user engagement.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JANUARY 12, 2023

Second, you’ll learn the best tools to use for behavioral analytics. The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. Custom behaviors tracking with events. Create custom events with Userpilot.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 27, 2024

We also look at the best analytics tools for the job. Start funnel analysis by mapping out the customer journeys for all your user personas , paying particular attention to conversion events at key touchpoints. Tag these events for tracking in your analytics tool. Finding such events could be straightforward.

Data Visualization 104

Data Visualization Analytic Tools Customer Experience Feedback Software 104

Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

MARCH 16, 2023

TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. UserGuiding is a cloud-based digital platform that provides onboarding solutions for teams. The platform allows you to build product tours and walkthroughs without any coding. UserGuiding’s dashboard. What is UserGuiding?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

MARCH 10, 2024

Feature and event reports help you dive deep into the performance of individual features and custom events. A/B tests help you test two or more variations of UX to find the one that’s better aligned with your users’ preferences. This enables you to find ways to eliminate friction from the UX and improve conversion rates.

Data Visualization 105

Data Visualization User Testing Customer Feedback Customer Experience 105

Userpilot

OCTOBER 20, 2023

Tools like Userpilot, Brand24, and MonkeyLearn can help you conduct your sentiment analysis more efficiently, plus gather more detailed insights. This could include analyzing sentiment for online reviews manually, using social media monitoring tools, or a combination of the two. Get your free Userpilot demo today!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52