Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Card sorting and fake door testing are useful testing methods before the product launch. Let’s get right to it! Let’s get right to it!

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. Using segmentation and tracking feature usage to measure engagement.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life. Why is user adoption important?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life. Why is user adoption important?

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Passives give a score of 7 – 8 and are moderately satisfied with your product but lack the passion of the promoters.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Personalize the onboarding process according to users’ JTBD. Help customers gain full value from your product. Userpilot’s many features help you implement robust personalization strategies.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! You can also embed Zendesk functionality into your product using JavaScript. If so, you’re in the right place!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

JANUARY 3, 2023

How to identify churn risk signs hiding in your product: Talk to your customer success team. Identify decreasing product usage data. But here’s where it gets interesting: unless your product is particularly bad or you haven’t hit PMF , the majority of your customers are churning for avoidable reasons. Prevent negative reviews.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JUNE 16, 2022

The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. Product marketers can also use CX data to create better strategies to boost initial user engagement and attract relevant prospects. What’s the value of it?

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Userpilot

APRIL 18, 2023

The 4 types of customer satisfaction surveys are Net Promoter Score (NPS) surveys, customer satisfaction score (CSAT) surveys, customer effort score (CES) surveys, and product-market fit (PMF) surveys. Here are some best practices for collecting customer feedback. – CSAT survey: How satisfied are you with our product?

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Userpilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback. What is real-time customer feedback?

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

MARCH 26, 2023

It is an essential process to get the necessary insights for conversion rate optimization and your SaaS product growth. It helps you identify where customers convert and where they drop off, optimize conversion rate , and sync marketing and product efforts. Using feature heatmaps to get better insights into the feature usage.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? What roadmap metrics should you be tracking? We also share software products you can use to create a foolproof product roadmap and drive product-led growth. The difference between a data product roadmap and the traditional approach is the former relies heavily on data.

Data Visualization 105

Data Visualization Feedback Software Research Software User Testing 105

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. SEO ranking to monitor and improve product visibility on search engine results.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Userpilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Some effective strategies for reducing customer churn include: Personalize the onboarding for new customers to shorten the time to value.

User Testing 104

User Testing Customer Experience Data Visualization Customer Feedback 104

Userpilot

JANUARY 26, 2023

Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? TLDR; The NPS score measures customer loyalty – it asks how likely they are to recommend the product to their friends or network. Then keep reading! Let’s get started.

Data Visualization 98

Data Visualization Customer Feedback Feedback Software Analytic Tools 98

Userpilot

APRIL 3, 2023

Best practices to follow when collecting feedback. TL;DR Customer feedback refers to the opinion of those who purchase your product or service on their experience with the said product. User feedback provides you with valuable insights that help you improve the product, via feature requests , bug reports, etc.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Product Research 98

Userpilot

FEBRUARY 16, 2022

By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data. Customer satisfaction is a measure of how much a company’s products meet or exceed their customers’ expectations. Collect in-app feedback and improve customer satisfaction with Userpilot.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

Userpilot

DECEMBER 15, 2022

By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. How to use NPS data to make product improvements. ” Tracking NPS is important because it’s a globally recognized metric that makes it easy to benchmark against industry averages.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

DECEMBER 13, 2022

The net promoter score is a metric used to track customer experience and satisfaction. The net promoter score question that’s asked in surveys is: “How likely are you to recommend this product to a friend or colleague?” The product NPS formula is % of Promoters – % of Detractors = Net Promoter Score.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Productboard.

Data Visualization 104

Data Visualization Research Software Feedback Software Analytic Tools 104

Userpilot

SEPTEMBER 2, 2021

Whether you're trying to drive product expansion in your current market or want your business to conquer uncharted territory, a solid growth strategy is exactly what you need. Let's start with defining what a growth strategy actually is and how to measure the metrics it impacts. How is SaaS growth measured?

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

JUNE 7, 2023

There’re many factors affecting conversion rates, but what can you do as a customer success manager or product manager to improve conversion rates across the user funnel and achieve product growth ? Use welcome surveys to collect data, segment users , and personalize the onboarding experience.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

NOVEMBER 30, 2022

What are the 7 laws of product GTM? How can product managers leverage them to orchestrate successful product launches ? These are some of the questions that Spencer Grover , Product Marketing Manager at Salesforce , answered in his recent presentation at Userpilot’s Product Drive 2022 conference. Book the demo!

Feedback Software 98

Feedback Software User Testing Data Visualization Onboarding KPIs 98

Userpilot

APRIL 4, 2022

While product marketers often look at engagement metrics and growth KPIs, collecting detailed feedback with in-app surveys can often get overlooked. Read on to learn more about how to get precise feedback and act on your user sentiment to improve the customer experience. What is an in-app survey?

Feedback Software 52

Feedback Software Analytic Tools Research Software Product Research 52

Business of Software Conference

JUNE 5, 2019

And as we’re working through, building our product, we released it January 1st 2010 and since then we’ve added probably 250 banks around the world. We built a product that serves commercial bankers, the commercial relationship managers and they’re an interesting lot. I spend some time with them I say.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Userpilot

AUGUST 7, 2019

How is Customer Success correlated with Product Marketing? How to win the Customer Success game and become the leading product in your niche with 4 less known Customer Success best practices (How Growbots does it). Customer success is the process of collecting customer feedback, solving issues and providing necessary help.

Feedback Software 68

Feedback Software Customer Experience User Testing Research Software 68

Userpilot

DECEMBER 22, 2023

Research teams may also be reluctant to train others not to compromise research results or out of fear of losing their positions. Documentation helps ensure consistency across teams, facilitates staff onboarding , and helps you improve research processes. What’s the result?

Data Visualization 105

Data Visualization Research Software User Testing Product Research 105