Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. Employing user, business, and product goals to guide the selection of KPIs avoids this mistake and it ensures that your indicators are relevant and helpful. Step 3: Add Health Indicators.

Feedback Software 244

Feedback Software Data Visualization Analytic Tools Research Software 244

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. There are lots of tools in the market to measure and improve your customer experience. Average Resolution Time – CX KPI.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

OCTOBER 16, 2023

We also dive deeper into the tools and processes needed for product analytics. There are a variety of KPIs for tracking product analytics. Others track product usage data or serve as tools for user journey analysis. For SaaS products, this can mean when your users first sign up for a free trial or a freemium account.

Data Visualization 93

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 93

Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. Employing user, business, and product goals to guide the selection of KPIs avoids this mistake and it ensures that your indicators are relevant and helpful. Step 3: Add Health Indicators.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 90

ChatGPT Data Visualization Onboarding KPIs Research Software 90

Reveal

SEPTEMBER 12, 2023

DIY Custom Visualizations with Reveal With this innovative addition to our platform, you can now control the chart types available within your dashboards. This seamless and intuitive experience allows you to filter your entire dashboard on the fly, revolutionizing the way you interact with your data.

Data Visualization 100

Data Visualization Analytic Tools Reporting Tools Feedback Software 100

The Product Coalition

JULY 1, 2022

If you’re looking to present your hard work to stakeholders, justify a product decision, or check the health of your app, you’re in the right place. Learn about the importance of mobile app KPI dashboards and copy dashboards from real mobile app product managers, engineers and designers.

Data Visualization 108

Data Visualization KPI Analytic Tools Research Software 108

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. People need to trust your “system” and that they’ll reliably get the info they care about.

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Data Visualization Product Research Feedback Software Reporting Tools 347

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Other roles exclusively focus on customer data, such as product dashboards and KPI tracking.

Data Visualization 97

Data Visualization Reporting Tools Analytic Tools Research Software 97

Gainsight

AUGUST 24, 2020

The Customer Success Operations team I manage has responsibilities ranging across: Software administration. KPI and Board reporting. User adoption programs ranging from webinars to newsletters to Sightline Vault solutions . To pick an example, I use Gainsight customer, MindBody’s app to schedule my gym workouts.

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. But how do you know you’re picking the right tools? In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. What is user tracking?

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Amplitude

JUNE 21, 2018

He was the first product hire at Amino, an app with a vast array of mobile communities for whatever you’re into. Using the app everyday helps me organically spot UX pain points that aren’t immediately apparent until you use a feature time and time again,” he says. Meet David Berman, Product Manager at Amino Apps.

Feedback Software 45

Feedback Software Data Visualization User Testing KPI 45

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. Netflix played the long game and invested in the right decision by combining multiple tools upfront to operate in a user-centered way at scale. When should we use analytics?

Data Visualization 75

Data Visualization User Testing Information Product Research 75

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. You have surface level: you’re completely dir ected, you are given a solution and you design the solution.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

The Product Coalition

MAY 28, 2020

The promotion board will make a decision on the promotion and/or provide additional feedback on areas to continue to grow. - questions on feedback from stakeholders), entrepreneurial spirit, and product craft (e.g. liking to UX studies, mockups, and KPI dashboards). liking to UX studies, mockups, and KPI dashboards).

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Development Data Visualization Product Management Product Manager 78

Birst BI

AUGUST 23, 2018

For example, there are a plethora of software tools available to automatically develop predictive models from relational data, and according to Gartner, “By 2020, more than 40% of data science tasks will be automated, resulting in increased productivity and broader usage by citizen data scientists.” [1] Source: Gartner (April 2018).

Data Visualization 73

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

Amplitude

JUNE 23, 2020

Amplitude strives to deliver clear, actionable insights with every aspect of our platform. Now they monitor 5th workout as a KPI in Amplitude, and make product bets to help users get there faster. Share bulk dashboard filters. Find bulk filters under the “more” button on saved dashboards as shown here: Team member filtering.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

Gainsight

SEPTEMBER 28, 2020

Alignment is key—KPI alignment, executive alignment, and cross-functional alignment are critical for success. Shawna Wolverston, EVP of Product at Zendesk, shared similar feedback. One way to solve this challenge is to use customer surveys which can allow you to normalize all the feedback to determine the next best course of action.

Data Visualization 66

Data Visualization Customer Experience User Testing Feedback Software 66

Userpilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. In this guide, we’re going to go through: The SaaS analytics you can gather through surveys. How to find the right software for your needs. Why should you analyze SaaS survey data? Which survey delivery method is best?

Analytic Tools 82

Analytic Tools Data Visualization Feedback Software Product Research 82

The Product Coalition

SEPTEMBER 9, 2022

As companies usually have many different KPIs, maintaining or growing customer retention is a key KPI that each business commonly shares. You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important? How do I measure my retention rate?

Feedback Software 122

Feedback Software Analytic Tools User Testing Data Visualization 122

Gainsight

OCTOBER 17, 2019

Throughout this blog post, I’ll share examples of the Gainsight PX dashboard that we show to our board members. You can make this article into an interactive experience by starting a free trial of Gainsight PX and playing around with these dashboards yourself! Recurring KPIs for Product. CHECK OUT GAINSIGHT PX.

Data Visualization 45

Data Visualization Analytic Tools Research Software Feedback Software 45

Gainsight

DECEMBER 14, 2020

Once we all agreed on the right metric for renewal measurement, our organization’s focus was a KPI that showed continued improvement. . We were instantly using all the different tools, and it solved a central pain point. In Gainsight, you can search for the customer name right from the Salesforce app.

Data Visualization 52

Data Visualization Customer Feedback User Friction Customer Experience 52

Amplitude

JANUARY 23, 2020

In my coaching work, I end up talking to lots of product development teams about data, KPIs, running experiments, and “measuring the team”. People are often looking for the silver bullet: “I’m also wondering if you’ve seen any good solutions to the product KPI problem in general.”. I’ve yet to find a one-size-fits-all solution.

Data Visualization 78

Data Visualization Weak Development Team User Testing Customer Experience 78

Userpilot

DECEMBER 5, 2023

In this guide, we’ll go over how you can use product analytics to conduct a customer satisfaction analysis in 6 steps, as well as provide tools and tips to do so. Increasing customer retention , since you can use customer feedback to listen to their pressing issues, solve them, and satisfy their needs.

Data Visualization 79

Data Visualization Customer Satisfaction Analytic Tools User Testing 79

Amplitude

JANUARY 23, 2018

They interact with their customers directly to get first hand feedback. They rely on second-hand feedback and see “The Business” as a proxy for customers, gathering requirements through antiquated methods like MRDs. Bad product teams define every metric as a KPI, effectively making nothing important.

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Weak Development Team Data Visualization User Testing Analytic Tools 102

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

You reach out to all department heads and request to get data for your analysis: Marketing team for data on campaign conversion, customer support for data on call volumes, account team for data on customers feedback, product data for usage, etc. What is a product operations dashboard? What is a product operations dashboard?

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

Mind the Product

JULY 16, 2018

Some screenshot extracts of the survey are shown below: If it’s not written up, it doesn’t count towards your KPI. The survey data all flows through to a power BI dashboard (it really wasn’t that difficult). You can see some samples of the dashboard below: Unlocking Product Discovery.

Product Research 83

Product Research User Testing Data Visualization Customer Feedback 83

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools? Let's get started… TL;DR.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

Userpilot

NOVEMBER 24, 2022

This article examines the RACE framework: what it is, why you should use it, and how to implement it in your SaaS. RACE is KPI-powered and based on a performance improvement process. To succeed, digital marketers must define and track KPIs and goals for each stage. In-app review request. In-app review request.

Feedback Software 95

Feedback Software Analytic Tools Framework Onboarding KPIs 95

Userpilot

OCTOBER 3, 2023

You can use Userpilot to track and improve your customer journey KPIs with features like user segmentation , in-app surveys , advanced product analytics , etc. How to choose the right customer journey KPIs? Selecting the right KPIs is critical if you want to gain actionable insights about your customer journey.

Onboarding KPIs 99

Onboarding KPIs Customer Experience User Testing Customer Feedback 99

ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. And what happens if those high-level KPIs appear to run counter to customer feedback? Relying on your instincts isn’t sustainable.

Data Visualization 63

Data Visualization User Testing Customer Experience Customer Feedback 63

The Product Coalition

MARCH 17, 2020

In the world of SaaS (software as a service) it usually comes down to one person who devises a strategy for developing and unraveling a perfect product. Too many complaints from the customers without a clear solution can kill your product. But what does this mean in terms of a SaaS product? pretty much everything.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

SEPTEMBER 2, 2020

What are the best tools for user activation and feature adoption? Which tools do you guys use for user retention? What tools should I use to boost my feature engagement? so we thought – let’s collect the most helpful tools for each stage of the marketing funnels and user journey. Product Growth Tools: Activation.

Data Visualization 55

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 55

Userpilot

JANUARY 16, 2023

Driving feature adoption is a crucial, yet exceedingly challenging, part of running a SaaS company. Feature adoption measures how engaged users are with a particular feature of your software product. In-app survey created with Userpilot. The best way to track activated users is through the use of analytics tools.

Onboarding KPIs 89

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 89

Userpilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. Why Google Analytics is not a product analytics tool , and how product analytics differs from and relates to product metrics. The Best Product Analytics Tools for SaaS. Is Google Analytics is a Product Analytics Tool?

Data Visualization 65

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 65

ProductPlan

FEBRUARY 8, 2022

Ask anyone in the technology world, “what is product management,” and you’ll get a fairly consistent answer. They rely on a growing array of tools to manage the process and ensure senior management has visibility into product’s contributions. In addition, they own the tools and systems that support the process at every stage.

Data Visualization 104

Data Visualization Feedback Software Reporting Tools Research Software 104

Intercom, Inc.

JULY 6, 2021

You’ll either need to set up regional teams to provide round-the-clock coverage or look into self-service solutions such as chatbots or a knowledge base to help customers during off-hours. Support leaders say robust tools, KPIs, and handoff practices are key. Invest in workforce management resources.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232